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Showing 331 to 340 of 537 search results for Treating vulnerable customers.

  1. FCA proposes price cap for payday lenders

    Press Releases Published: 15/07/2014 Last modified: 15/07/2014
    In 2013, the average number of payday loans taken out by a customer was 6, from multiple firms – repeat lending is an increasing trend. ... In July 2014, payday firm, Dollar, agreed to refund £700,000 to customers.

  2. UBS fined £9.45m for failings in its sale of an AIG fund

    Press Releases Published: 12/02/2013 Last modified: 29/03/2013
    The Financial Services Authority (FSA) has fined UBS AG (UBS) for failures in the sale of the AIG Enhanced Variable Rate Fund (the Fund). These failures led to UBS customers being exposed to an unacceptable risk of an unsuitable sale of the Fund.

  3. Our Annual Report and Accounts 2017/18

    Corporate documents Annual reports Published: 19/07/2018 Last modified: 09/07/2019
    The Annual Report and Accounts 2017/18 shows how the FCA's work over the last year has met its objectives and delivered the key priorities in its Business Plan 2017/18. 

  4. FCA bans debt management couple for misappropriating client money

    Press Releases Published: 23/10/2017 Last modified: 23/10/2017
    The Financial Conduct Authority (FCA) has today banned Adrian and Christine Whitehurst, former directors of debt management firm First Step Finance Limited (now dissolved), for dishonestly misappropriating client money. Over 4000 customers lost a

  5. FCA fines Barclays £26 million over treatment of customers in financial difficulty

    Press Releases Published: 15/12/2020 Last modified: 15/12/2020
    The Financial Conduct Authority (FCA) has fined Barclays Bank UK PLC, Barclays Bank PLC and Clydesdale Financial Services Limited (Barclays) £26 million for failures in relation to their treatment of consumer credit customers who fell into arrears

  6. Our Perimeter Report

    Annual reports Published: 20/07/2022 Last modified: 05/04/2024
    Our perimeter (remit) determines the activities we regulate and the level of protection consumers can expect when they buy financial services and products

  7. FCA publishes PPI complaints deadline Progress Report

    Press Releases Published: 24/10/2018 Last modified: 11/04/2024
    The FCA has published an update on the progress of its payment protection insurance (PPI) consumer communications campaign and supporting supervisory work.

  8. The FCA's response to COVID-19 and expectations for 2020

    Speeches Published: 04/06/2020 Last modified: 04/06/2020
    Speech by Megan Butler, Executive Director of Supervision – Investment, Wholesale and Specialists at the FCA, delivered at PIMFA’s Virtual Festival.

  9. FCA confirms further support for consumer credit customers

    Press Releases Published: 01/07/2020 Last modified: 01/07/2020
    The FCA has today confirmed the support users of certain consumer credit products will receive if they are still experiencing temporary payment difficulties due to coronavirus.

  10. Financial Lives 2022 survey – people’s stories and the Consumer Duty

    Financial Lives Published: 26/07/2023 Last modified: 10/11/2023
    Read selected stories about the experiences of respondents who completed the Financial Lives 2022 survey.
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