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Showing 341 to 350 of 537 search results for Treating vulnerable customers.
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FCA says firms not treating delegated authority arrangements as outsourcing in the general insurance market
FCA says firms not treating delegated authority arrangements as outsourcing in the general insurance market. ... Some insurers had not considered whether the products they underwrite treat customers fairly; both in terms of the value and service delivered -
Supporting material for applications by consumer credit, mortgage and other consumer finance firms
If you're applying to be authorised by the FCA, find out what supporting material to include in your application and how to prepare everything. -
Coronavirus linked forbearance: key findings
We set out our findings from our review, where we considered mortgage and consumer credit firms' implementation of Tailored Support Guidance since November 2020 and the operational readiness of firms to support customers in financial difficulty. -
Potential issues in the debt management market
Based on our analysis, we have concerns that the following may be causing detriment to consumers. -
FCA announces redress scheme for rent-to-own firm PerfectHome
PerfectHome has agreed with the Financial Conduct Authority (FCA) a package of redress totalling over £2.1 million. This will be made up of cash payments and balance write-offs for 37,000 customers. -
FCA says logbook lenders must raise standards
Research published today lifts the lid on how these firms treat their customers. The FCA has found evidence of poor firm behaviour, including little or no affordability checks with some applicants encouraged to manipulate details of their income on -
Speech: Darwin and an evolution in price discrimination
In this stylised example the customer base is finite so there’s no advantage to offering a lower price to attract more customers. ... And many of the non-switchers are old and vulnerable. Is this acceptable? -
Consumer Duty implementation plans
The Consumer Duty will set higher and clearer standards of consumer protection across financial services and require firms to act to deliver good outcomes for customers. The FCA sets out here the findings from their review of firms’ plans to embed -
The FCA’s Consumer Duty will lead to a major shift in financial services
The Financial Conduct Authority (FCA) has confirmed its plans to bring in a new Consumer Duty, which will fundamentally improve how firms serve consumers. -
Aggregate complaints data: 2019 H2
This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2019, between 1 July and 31 December 2019. This includes the latest trends and analysis by product group.