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Showing 361 to 370 of 537 search results for Treating vulnerable customers.
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Financial Lives survey highlights importance of the FCA’s Consumer Duty
The FCA has found 7.4 million people unsuccessfully attempted to contact one or more of their financial services providers in the 12 months before May 2022, with the most vulnerable in society most likely to struggle with this. The figure comes from -
FCA joins other regulators to call on firms to help struggling customers
The FCA will report on how well the cash savings market is supporting savers to benefit from higher interest rates. We will require the largest banks and building societies to explain the pace and extent of their pass through of interest rates, the -
Evolving the FCA's approach to markets regulation
Keynote speech by David Lawton, Director of Markets, at the FCA Markets Conference 2013. This is the text of the speech as drafted, which may differ from the delivered version. -
Aggregate complaints data: 2019 H1
This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2019, between 1 January and 30 July 2019. This includes the latest trends and analysis by product group. -
High-cost short-term credit and coronavirus: draft temporary guidance for firms
This guidance applies to regulated firms that enter into high-cost short-term credit (HCSTC) loans, including payday loans -
FCA publishes update on high-cost credit work
The FCA has published an update on its work in the high-cost credit sector. -
FCA censures Amigo for failing to conduct adequate affordability checks
The FCA has publicly censured Amigo Loans Ltd for failing to conduct adequate affordability checks on borrowers and guarantors. -
Updated statement on non-damage BI settlements and deductions made for government support
Following the FCA's statement on 3 August 2020 on non-damage BI settlements and deductions made for government support, the FCA updated it to say what it expects from firms. -
Speech: Culture in UK banking – regulatory priorities
To explain the last point a little.There is a long history of apparently clear principles of financial conduct regulation such as ‘treating customers fairly’ and of firms signing up for ... objectives and consumers.For instance, whether the latter -
FCA urges victims of illegal loan scheme to come forward
The Financial Conduct Authority has urged customers who took out a loan with Mr Dharam Prakash Gopee to contact them as they may be eligible for compensation.