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Showing 381 to 390 of 537 search results for Treating vulnerable customers.

  1. FCA reveals the financial experiences of people in the UK: A higher proportion of adults in the North West have no savings compared to rest of UK

    Last modified: 20/06/2018
    The Financial Conduct Authority (FCA) has today published the latest analysis of its Financial Lives survey. Today’s report puts the spotlight on the financial situation of people across the UK and highlights where in the UK people may be more

  2. Putting the customer at the centre of the business: is it a long road ahead for the FCA?

    Speeches Published: 25/06/2015 Last modified: 25/06/2015
    Speech by Christopher Woolard, Director of Strategy & Competition, FCA, delivered at the RiskMinds conference Conduct Forum in Brussels. This is the text of the speech as drafted, which may differ from the delivered version.

  3. How we can help consumers cope during the cost of living squeeze

    Blogs Published: 06/02/2023 Last modified: 06/02/2023
    In this blog, Sheldon Mills discusses the ways we can help consumers, and how we ensure customer protection when faced with financial challenges arising from the cost of living.

  4. PS21/1: Breathing Space Regulations: changes to our Handbook

    Policy statements Published: 26/02/2021 Last modified: 26/02/2021
    We’re consulting on some minor changes to our Handbook resulting from regulations on problem debt that are expected to come into force in England and Wales in May 2021.

  5. FCA publishes Annual Report and Accounts 2019/20

    Press Releases Published: 10/09/2020 Last modified: 10/09/2020
    The Financial Conduct Authority (FCA) publicly censures Conor Foley, the former Chief Executive Officer of Worldspreads, for market abuse and banning him from performing any roles linked to regulated activity.

  6. FG20/3: Branch and ATM closures or conversions

    Finalised guidance Published: 14/09/2020 Last modified: 11/10/2022
    This guidance sets out our expectation that firms should consider the impact of a planned closure or conversion of branches or ATMs on their customers’ everyday banking needs.

  7. Aggregate complaints data: 2016 H1

    Data and research Published: 06/10/2016 Last modified: 23/05/2022
    The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time.

  8. FCA statement on fair treatment of long standing customers in life insurance

    Statements Published: 28/03/2014 Last modified: 28/03/2014
    The work on fair treatment of long standing customers in life insurance is a supervisory piece of work. ... Are these investments still appropriate? We will be reviewing a representative sample of firms who we expect to look at whether they are treating

  9. FCA and Payment Systems Regulator publish updated evidence on cash access

    Press Releases Published: 23/07/2021 Last modified: 25/04/2024
    The FCA and Payment Systems Regulator have published an updated assessment of the UK’s access to cash infrastructure, taking into account the impact of coronavirus (Covid-19), alongside new research on consumers who rely on cash.

  10. Lloyds Banking Group sets up redress scheme for mortgage arrears customers

    Press Releases Published: 27/07/2017 Last modified: 27/07/2017
    Lloyds Banking Group (Lloyds) has agreed to set up a redress scheme for mortgage customers who incurred fees after they fell behind with their mortgage payments.
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