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Showing 411 to 420 of 537 search results for Treating vulnerable customers.

  1. FCA Statement on fair treatment of long-standing customers in the life insurance sector

    Statements Published: 03/03/2016 Last modified: 03/03/2016
    The FCA’s thematic review assessed the treatment of closed-book customers against four high level customer outcomes:. ... This is because from 2004 to 2007 the Financial Services Authority published a number of communications on treating customers

  2. Information on whistleblowing reports for 2019 to 2021 - May 2022

    FOI Release Date of Release: 03/05/2022
    The FCA provides data on whistleblowing reports for 2019 to 2021.

  3. Diversity and inclusion: Our role as a regulator

    About us Published: 09/09/2020 Last modified: 25/09/2023
    We want to see greater levels of diversity and inclusion across the UK financial sector. Read about the work the FCA is doing to drive change in this area.

  4. Aggregate complaints data: 2016 H2

    Firms Published: 05/04/2016 Last modified: 23/10/2017
    This data includes all the complaints that firms report to us.

  5. FCA reveals the financial experiences of people in the UK: A higher proportion of adults in the East of England experienced unsolicited approaches that could be a scam than rest of UK

    Last modified: 20/06/2018
    The Financial Conduct Authority (FCA) has today published the latest analysis of its Financial Lives survey. Today’s report puts the spotlight on the financial situation of people across the UK and highlights where in the UK people may be more

  6. Mortgages and coronavirus: updated guidance for firms

    Policy and guidance Finalised guidance Published: 01/06/2020 Last modified: 17/08/2021
    FCA update to our guidance for firms on mortgages and coronavirus

  7. Banks, building societies and credit unions – branch access for essential services update

    Statements Published: 04/06/2020 Last modified: 05/06/2020
    Banks, building societies and credit unions have made significant efforts to maintain essential services for their customers during the coronavirus (Covid-19) crisis

  8. Karina McTeague speech on retail banking and payments at the PayExpo 2017

    Speeches Published: 13/11/2017 Last modified: 13/11/2017
    Speech delivered by Karina McTeague, Director of Retail Banking Supervision at the FCA, at the PayExpo 2017 on changes within the payments landscape.

  9. A forward look at regulation of the UK’s wholesale financial markets

    Speeches Published: 16/03/2021 Last modified: 16/03/2021
    Speech by Edwin Schooling Latter, Director of Markets and Wholesale Policy at the FCA, delivered at the ISLA's Post Trade Conference on 16 March.

  10. FCA reveals the financial experiences of people in the UK: People in the East Midlands are least likely to be to be struggling to pay bills or over-indebted compared to rest of UK

    Last modified: 20/06/2018
    The Financial Conduct Authority (FCA) has today published the latest analysis of its Financial Lives survey. Today’s report puts the spotlight on the financial situation of people across the UK and highlights where in the UK people may be more
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