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Showing 451 to 460 of 537 search results for Treating vulnerable customers.
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FCA fines RBS, NatWest and Ulster Bank Ltd £42 million for IT failures
The IT failure affected over 6.5 million customers in the United Kingdom for several weeks. ... This caused the IT incident that disrupted customers’ ability to use banking facilities on 20 June 2012. -
Supporting consumers through tough times – priorities for credit regulation
Speech by Brian Corr, Interim Director of Retail Lending at the FCA, delivered at Credit Summit 2022 -
Information on Covid whistleblowing reports for 2020/21 - August 2021
The FCA provides information on the covid-specific whistleblower allegations referred to in the FCA's annual report for 2020/21. -
Keeping pace with rising costs – improving financial inclusion for consumers
Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at Financial Inclusion Virtual Summit 2022 -
FCA to require insurance firms to publish details of last year’s premium
It is important that insurers give their customers the information they need to do this and ensure they’re treating their customers fairly.”. ... general, and the treatment of long-standing customers in particular, delivers fair outcomes to consumers. -
FCA proposes additional measures to help insurance customers in financial difficulty
The FCA has published proposals on how firms should continue to seek to help customers who hold insurance and premium finance products and may be in financial difficulty because of coronavirus (Covid-19), after 31 October 2020. -
FCA gives update on banks’ overdraft pricing decisions and plans to support consumers
Our new rules on overdrafts address both how much the most vulnerable were being charged for unarranged overdrafts, and the level of fees and charges that many arranged overdraft customers were paying on top of interest rates. -
Action needed to ensure good outcomes for later life mortgage borrowers
Key findings of multi-firm work on later life mortgage advertising and advice. -
FCA proposes introduction of price cap on rent-to-own firms to protect vulnerable consumers from high costs
The Financial Conduct Authority today proposed to introduce a price cap on the rent-to-own (RTO) sector. The cap, subject to consultation, will come into force on 1 April 2019 providing protection for some of the most financially vulnerable people -
FCA opens a discussion on introducing a basic savings rate in the cash savings market
The Financial Conduct Authority (FCA) has today published a Discussion Paper on price discrimination in the cash savings market.