Filter results
Filter by document type
Filter by year
Sort by:

Search results

Showing 461 to 470 of 537 search results for Treating vulnerable customers.

  1. FCA secures contract changes for buy-now-pay-later customers as more consumers use the product

    Press Releases Published: 31/10/2023 Last modified: 31/10/2023
    FCA research shows that there has been a significant increase in the use of buy-now-pay-later (BNPL).

  2. The new simplified advice regime and the advice / guidance boundary review

    Speeches Published: 21/03/2023 Last modified: 21/03/2023
    Speech by Therese Chambers, our Director of Consumer Investments, delivered at the TISA Financial Advice and Guidance Conference.

  3. Support available for mortgages as interest rates rise

    Consumers Published: 07/12/2022 Last modified: 21/07/2023
    If you're struggling with your mortgage due to higher living costs and interest rate rises, find out more about your options and where you can get support.

  4. Aggregate complaints data: 2018 H2

    Data Published: 18/04/2019 Last modified: 18/04/2019
    This page focuses on complaints that financial services firms reported during the second half (H2) of 2018, between 1 July and 31 December 2018. This includes the latest trends and analysis by product group.

  5. TR18/5: Management of long-term mortgage arrears and forbearance

    Thematic reviews Published: 06/12/2018 Last modified: 29/11/2021
    FCA findings on how mortgage lenders manage customers with long-term mortgage arrears and provide forbearance to affected customers.

  6. FCA confirms next stage of support for consumer credit and overdraft customers

    Press Releases Published: 30/09/2020 Last modified: 02/10/2020
    The FCA has confirmed measures to ensure firms provide tailored support for users of certain consumer credit and overdraft products amid difficulties due to coronavirus (Covid-19)

  7. The rise in scams and the threat to a legitimate financial services industry

    Speeches Published: 18/05/2021 Last modified: 18/05/2021
    Speech by Mark Steward, Executive Director of Enforcement and Market Oversight, at the City & Financial Global - FCA Investigations & Enforcement Summit.

  8. FCA proposes the next stage of support for consumer credit and overdraft customers

    Press Releases Published: 16/09/2020 Last modified: 16/09/2020
    The Financial Conduct Authority (FCA) has announced proposals to ensure that firms provide tailored support for users of consumer credit and overdraft products who continue to face payment difficulties due to coronavirus (Covid-19).

  9. TR13/2 - Mobile phone insurance - ensuring a fair deal for consumers

    Thematic reviews Published: 27/06/2013 Last modified: 16/08/2013
    We undertake thematic projects to assess current and future risks in relation to a particular issue or product. This may be across a number of firms, within a specific part of the sector, or at market level.

  10. Financial watchdog consults about protections for insurance customers in financial difficulty

    Press Releases Published: 11/01/2023 Last modified: 11/01/2023
    The FCA is proposing to update guidance, introduced during the Covid-19 pandemic, to support insurance customers in financial difficulty.
Related topics