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Showing 51 to 60 of 542 search results for Treating vulnerable customers.

  1. Keeping up with the credit sector: the FCA’s view on the market today

    Speeches Published: 30/03/2017 Last modified: 30/03/2017
    Speech by Jonathan Davidson, Director of Supervision – retail and authorisations at the FCA, at Credit Summit in London.

  2. Ageing population: update from the FCA

    News stories Published: 15/09/2016 Last modified: 06/03/2017
    We have published this statement to warn consumers against dealing with unauthorised firms.

  3. The FCA fines Moneybarn £2.77m for unfair treatment of customers in arrears

    Press Releases Published: 17/02/2020 Last modified: 02/03/2020
    The Financial Conduct Authority (FCA) has today imposed a fine of £2.77 million on car finance provider, Moneybarn Ltd (Moneybarn), for not treating customers fairly when they fell behind with loan repayments while in financial difficulties,

  4. HomeServe fined £30 million for widespread failings

    Press Releases Published: 13/02/2014 Last modified: 13/02/2014
    HomeServe has accepted that it needed to restore its customer focus and move away from a culture of putting profits before treating customers fairly. ... The FCA considers that the failings were particularly serious given that a significant proportion of

  5. Payday lenders failing customers in arrears, says FCA

    Press Releases Published: 10/03/2015 Last modified: 10/03/2015
    Reviews of three firms revealed a backlog of letters and documentation, including from vulnerable customers who had fallen behind in repayments. ... changes to senior management. revising policies and procedures for collections cultures that are focused

  6. Overdraft repeat use: good practice and areas of concern

    Good and poor practice Published: 19/04/2023 Last modified: 19/04/2023
    We asked all firms that provide overdrafts to personal account customers to share with us their overdraft repeat use strategies. We reviewed these strategies and set out our findings.

  7. Our approach to competition

    Corporate documents Published: 19/03/2024 Last modified: 21/03/2024
    The FCA promotes effective competition in the interests of consumers.

  8. The future of competition and regulation in retail banking

    Speeches Published: 28/11/2017 Last modified: 28/11/2017
    Speech by Christopher Woolard, Executive Director of Strategy and Competition at the FCA, delivered at Future of Retail Banking 2017.

  9. FCA reveals the financial experiences of people in the UK: More than half of people in Wales are potentially vulnerable

    Last modified: 20/06/2018
    The Financial Conduct Authority (FCA) has today published the latest analysis of its Financial Lives survey. Today’s report puts the spotlight on the financial situation of people across the UK and highlights where in the UK people may be more

  10. Claims handling lessons learned from business interruption insurance

    Multi-firm reviews Published: 04/10/2022 Last modified: 04/10/2022
    The FCA sets out the findings from its review assessing how firms handled Business Interruption (BI) insurance claims following the Supreme Court’s judgment on the BI test case, including examples of good practices and areas where firms have
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