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Showing 91 to 100 of 537 search results for Treating vulnerable customers.

  1. Financial Lives 2020 survey: the impact of coronavirus

    Data and research Financial Lives Published: 11/02/2021 Last modified: 26/07/2023
    The Executive Summary for the FCA’s Financial Lives 2020 survey and October 2020 Covid-19 panel survey.

  2. Rent-to-own, buy-now pay-later and pawnbroking agreements and coronavirus: temporary guidance for firms

    Finalised guidance Published: 24/04/2020 Last modified: 30/11/2020
    FCA temporary guidance applies to regulated firms that enter into rent-to-own (RTO), buy-now pay-later (BNPL) (as defined in the FCA Handbook), or pawnbroking agreements.

  3. Your rights with financial services

    Consumers Your rights Published: 20/03/2023 Last modified: 31/07/2023
    Your rights as a consumer are protected by law. Find out what to expect from your providers, and where you can go if something goes wrong.

  4. Consumer credit – Ongoing service and end of agreement

    Consumer credit firms Published: 26/04/2019 Last modified: 03/02/2023
    We outline why your commitment to customers does not end after they enter into an agreement with you.

  5. Consumer credit - Treating customers fairly video transcript [pdf]

    Documents Published: 23/04/2019

  6. Finalised Guidance on the fair treatment of vulnerable customers - FAQs [pdf]

    Documents Published: 19/07/2021
    Our Guidance provides clarity on what firms should do to

  7. Consumer credit and consumers in vulnerable circumstances [pdf]

    Research insights Published: 01/04/2014 Last modified: 12/09/2014

  8. Conduct risk during LIBOR transition

    Firms Focus areas Markets Markets policy Published: 19/11/2019 Last modified: 09/01/2023
    Questions and answers for firms on conduct risk during LIBOR transition.

  9. Impact assessment: Vulnerable customers thematic review [pdf]

    Impact assessments Published: 25/08/2017
    This impact assessment relates to the Vulnerable customers thematic review. It has been verified by the Regulatory Policy Committee.

  10. Impact Assessment: FG21/1: Guidance on the treatment of vulnerable customers [pdf]

    Impact assessments Published: 20/12/2021
    This impact assessment relates to FG21/1: Guidance on the treatment of vulnerable customers.
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