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Showing 31 to 40 of 278 search results for Treating vulnerable customers fairly.
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Regulatory priorities for retail banking
Speech delivered by Karina McTeague, Director of Retail Banking Supervision at the FCA, at the Westminster Business Forum on retail banking and payments. -
Sustainability
Too often firms have made things worse by not treating customers fairly. ... They can create a culture of mis-selling and may undermine a firm’s positive efforts to treat customers fairly in other areas. -
Claims handling lessons learned from business interruption insurance
The FCA sets out the findings from its review assessing how firms handled Business Interruption (BI) insurance claims following the Supreme Court’s judgment on the BI test case, including examples of good practices and areas where firms have -
The FCA fines Moneybarn £2.77m for unfair treatment of customers in arrears
The Financial Conduct Authority (FCA) has today imposed a fine of £2.77 million on car finance provider, Moneybarn Ltd (Moneybarn), for not treating customers fairly when they fell behind with loan repayments while in financial difficulties, -
Payday lenders failing customers in arrears, says FCA
Reviews of three firms revealed a backlog of letters and documentation, including from vulnerable customers who had fallen behind in repayments. ... changes to senior management. revising policies and procedures for collections cultures that are focused -
TR19/1: Debt management sector thematic review
This report shares the key findings of our thematic review of the debt management sector.We committed in our 2017/18 Business Plan to assess how the market is operating and whether firms are meeting customer needs and our standards. -
Payments after PSD2: evolution or revolution
Speech delivered by Karina McTeague, Director of Retail Banking Supervision at the FCA, at the Pay360 Conference. -
FCA publishes review of business interruption insurance claims handling
The FCA publishes the latest BI data and sets out examples of good practice and where insurance firms have fallen short of expectations in their handling of BI claims. -
A financial system to support the recovery
Speech by Charles Randell, Chair of the FCA, to a virtual roundtable of bank chairs hosted by UK Finance. -
FCA tells banks to improve treatment of struggling small business borrowers
Follow a review of collection practices, the FCA tells banks they must treat small business customers fairly when collecting and recovering debts.