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Showing 71 to 80 of 278 search results for Treating vulnerable customers fairly.
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Webinar: Consumer Vulnerability
Our webinar to learn about our Vulnerability Guidance and the role you and your firm play in ensuring customers are treated fairly. -
Guidance for firms on the fair treatment of vulnerable customers: Feedback on GC20/3 [pdf]
This Guidance is issued under section 139A of the Financial Services and Markets Act 2000 as guidance on our Principles for Businesses (the Principles). It sets out our view of what firms should do to comply with their obligations under the -
FCA - Treating customers fairly – guide to management information [pdf]
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Consumer credit - Sales and advice
Learn about the information you need to give customers when selling your products, and assessing a customer’s creditworthiness. -
FSA - Customer survey [pdf]
If you use a customer survey think about the questions you are asking and if they help you identify areas where your firm and its advisers are/are not treating customers fairly and therefore areas where improvements are needed. This document is -
FSA - GC12/11 [pdf]
We have developed this guidance to help firms identify and manage the risks from incentive schemes. The guidance sets out a number of ways, but not the only ways, firms can comply with the relevant requirements set out in the FSA Handbook. -
Final Notice 2023: Equifax Limited [pdf]
This Final Notice relates to the outsourcing of data processing to an intragroup entity which experienced a data breach. The Final Notice refers to risk management failings (Principle 3) and failings in relation to treating customers fairly and -
FSA - Treating Customers Fairly: Management Information [pdf]
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Vulnerability Guidance infographic [pdf]
Information on treating vulnerable consumers fairly. -
FSA - Treating customers fairly - culture [pdf]