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Showing 91 to 100 of 278 search results for Treating vulnerable customers fairly.

  1. Appointed representatives and networks

    Tasks for firms Published: 05/08/2015 Last modified: 19/07/2023
    Principals often have networks of appointed representatives (ARs). Find out how to control your networks to reduce risks to your business.

  2. Financially vulnerable customers’ thematic review: key findings

    Thematic reviews Published: 06/09/2016 Last modified: 19/01/2021
    This review follows our report Mortgage lenders’ arrears management and forbearance (TR14/3, February 2014).

  3. FSA - General Insurance and Pure Protection Products [pdf]

    Archive Published: 14/07/2006 Last modified: 03/08/2016
    This report is based on our supervisory work, information from individual firms and trade bodies and customer bodies active in this sector (rather than firm specific visits, surveys or similar).

  4. FCA asks banks to reconsider branch closures during coronavirus lockdown

    Statements Published: 28/01/2021 Last modified: 28/01/2021
    Firms are reminded to consider the impact of national restrictions on compliance with the Principles, given our existing guidance on branch closures. 

  5. Our report on cash savings

    Multi-firm reviews Published: 31/07/2023 Last modified: 31/07/2023
    The report analyses the state of competition in the cash savings market, sets out results the FCA expects to see and the actions needed to achieve these.

  6. 2015 Disclosure Log

    Last modified: 30/01/2020
    The aim of the FCA's Disclosure Log is to keep information that it has released under the Freedom of Information Act and which it thinks is of wider public interest. Find the Disclosure Log for 2015. 

  7. Whistleblowing quarterly data 2023 Q4

    Data Published: 08/03/2024 Last modified: 08/03/2024
    The data shows the number of new whistleblowing reports the FCA received in October and December 2023 and the allegations they featured.

  8. Fair treatment of vulnerable consumers consultation events for firms

    Events Last modified: 15/08/2019
    On 23 July 2019, we published a consultation on draft guidance for firms on the fair treatment of vulnerable customers. The draft guidance sets out our views of what firms should do, under our Principles for Businesses, to treat vulnerable

  9. Rent-to-own – update

    News stories Published: 30/01/2018 Last modified: 02/12/2020
    The FCA took over the regulation of consumer credit, including the rent-to-own sector, in April 2014. 

  10. About the FCA

    About us What we do Published: 19/04/2016 Last modified: 26/04/2024
    The FCA regulates the conduct of nearly 45,000 businesses in the UK to ensure that financial markets work well. Find out more about our role.