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11. Aggregate complaints data: 2016 H1

    Data and research Published: 06/10/2016 Last modified: 23/05/2022
    The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time.

12. Complaints fall by 5%: PPI, current accounts and general insurance still most complained about products

    Press Releases Published: 25/09/2014 Last modified: 07/02/2022
    The latest complaints data published by the Financial Conduct Authority (FCA) shows financial services firms received 2,358,732 new complaints between January and June 2014.

13. Overall complaints fall by 2.1% but banking and credit card complaints increase

    Press Releases Published: 30/09/2015 Last modified: 07/02/2022
    The latest complaints data published by the Financial Conduct Authority (FCA) shows financial services firms received 2,138,209 new complaints between January and June 2015.

14. Financial promotions quarterly data 2021 Q1

    Data Published: 05/04/2021 Last modified: 03/02/2022
    The FCA publishes data on the number of financial promotions that have been amended or withdrawn due to non-compliance with the FCA's rules, this data is for 2021 Q1.

15. Overall complaints fell by 1.4%, driven by a reduction in complaints related to current accounts and savings accounts. PPI complaints rise

    Press Releases Published: 30/03/2016 Last modified: 07/02/2022
    Financial services firms received 2.11 million new complaints between July and December 2015, according to new complaints data published today by the Financial Conduct Authority.

16. Financial promotions quarterly data 2021 Q3

    Data Published: 15/10/2021 Last modified: 27/04/2022
    The FCA publishes data on the number of financial promotions that have been amended or withdrawn due to non-compliance with the FCA's rules. This data is for 2021 Q3.

17. Financial promotions quarterly data 2021 Q2

    Data Published: 21/07/2021 Last modified: 25/04/2022
    The FCA publishes data on the number of financial promotions that have been amended or withdrawn due to non-compliance with the FCA's rules. This data is for 2021 Q2.

18. Aggregate complaints data: 2018 H2

    Data Published: 18/04/2019 Last modified: 18/04/2019
    This page focuses on complaints that financial services firms reported during the second half (H2) of 2018, between 1 July and 31 December 2018. This includes the latest trends and analysis by product group.

19. The FCA and our approach to Building Societies

    Speeches Published: 03/09/2013 Last modified: 11/09/2013
    Speech by Linda Woodall, Director of Mortgage & Consumer Lending Subdivision at the FCA, to the Building Societies Association (BSA).

20. Mortgage lending and administration return (MLAR)

    Tasks for regulated firms Published: 06/08/2015 Last modified: 09/02/2023
    Find out more about the sections of a Mortgage Lending and Administration Return (MLAR) and what you need to do when submitting one.