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Showing 111 to 120 of 368 search results for We publish complaints data every.

  1. TR14/18 – Complaint handling

    Thematic reviews Published: 17/11/2014 Last modified: 10/11/2016
    We publish the findings from our thematic review of complaint handling. ... In this review we sought to identify any barriers within firms that could prevent effective complaint handling in the future.

  2. Our gender and ethnicity pay gaps 2019

    Data Published: 19/11/2018 Last modified: 10/06/2022
    We report on our gender and ethnicity pay gaps.

  3. Information we can share

    Last modified: 05/01/2024
    A guide to what the FCA can and can’t share with the public about firms, people, and markets.

  4. General insurance value measures

    General insurers and insurance intermediaries Published: 10/11/2021 Last modified: 15/02/2022
    We've introduced new rules on reporting data on value measures in the general insurance market.

  5. FCA publishes update on PPI work – firms have improved complaints handling and are reopening two and a half million old complaints to ensure fair redress is paid

    Press Releases Published: 29/08/2014 Last modified: 01/11/2016
    FCA publishes update on PPI work – firms have improved complaints handling and are reopening two and a half million old complaints to ensure fair redress is paid. ... In 2012 and 2013 the proportion of complaints being upheld, known as the uphold rate,

  6. Principals and appointed representatives

    Tasks for firms Firms Published: 09/05/2015 Last modified: 24/04/2024
    If you’re a principal firm for an appointed representative (AR), find out what your responsibilities are and when to notify the FCA.

  7. Better information on current account services

    News stories Published: 15/08/2018 Last modified: 25/09/2019
    From today, the main current account providers are publishing better information about additional services they offer all consumers, including those in potentially vulnerable circumstances.

  8. IRHP: the review process

    Consumers Published: 26/04/2016 Last modified: 14/12/2021
    IRHP: the review process.

  9. PS15/19: Improving complaints handling, feedback on CP14/30 and final rules

    Policy statements Published: 22/07/2015 Last modified: 30/09/2022
    In the Policy Statement the FCA report on the main issues arising from CP14/30 and publish the final rules.

  10. Interest rate hedging products (IRHP)

    Consumers Know your rights Published: 19/04/2016 Last modified: 14/12/2021
    We explain the background to the mis-selling and redress scheme.
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