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Showing 351 to 360 of 8036 search results for We use the complaints data.

  1. The FCA and Practitioner Panel launch joint survey for 2018

    News stories Published: 22/01/2018 Last modified: 23/03/2018
    The FCA and Practitioner Panel joint survey is sent annually to a sample of the firms that we regulate. It gives firms an opportunity to provide their views on how we regulate the industry.

  2. CP15/39: Rules and guidance on payment protection insurance complaints

    Consultation papers Published: 26/11/2015 Last modified: 30/11/2015
    In this paper, we consult on proposed new rules and guidance for payment protection insurance (PPI) complaints. ... CP15/39: Rules and guidance on payment protection insurance complaints [PDF]. We have also published the following accompanying research

  3. CP13/4: Distribution of retail investments: referrals to discretionary investment managers and adviser complaints reporting

    Consultation papers Published: 04/07/2013 Last modified: 07/02/2022
    We are consulting on some aspects of how to apply rules from our Retail Distribution Review.

  4. PS14/7: Changes to the use of dealing commission rules: feedback to CP13/17 and final rules

    Policy statements Published: 08/05/2014 Last modified: 23/11/2021
    In this Policy Statement we report on the main issues arising from Consultation Paper 13/17 – Consultation on the use of dealing commission rules, and publish the final rules.

  5. The FCA and Practitioner Panel launch joint survey for 2017: findings

    News stories Published: 23/02/2017 Last modified: 03/08/2017
    The Practitioner Panel used to conduct its own survey to understand more about what the industry thinks, while the FCA also conducted a similar survey. In response to feedback, in 2017 we both started to ask firms to complete a single, joint

  6. TR13/7 - Payment protection insurance complaints: report on the fairness of medium-sized firms’ decisions and redress

    Thematic reviews Published: 25/09/2013 Last modified: 15/11/2016
    customers. We found that 6 firms were handling PPI complaints as we would expect but that for the remaining 12 firms there were still significant issues with their PPI complaint handling ... We are also reviewing complaint handling at larger firms and

  7. bcp-fs.com (clone of FCA Authorised Firm)

    Warnings Published: 17/07/2024 Last modified: 17/07/2024
    bcp-fs.com (clone of FCA Authorised Firm) is not authorised or registered by the FCA but has been targeting people in the UK, claiming to be an authorised firm. Find out why you should be wary of dealing with this unauthorised firm and how to

  8. From Diocletian to pay day loans: what can we learn from successful and unsuccessful price regulation?

    Speeches Published: 27/02/2018 Last modified: 27/02/2018
    Speech by Mary Starks, Director of Competition and Chief Economist at the FCA, delivered at the Social Market Foundation (SMF) lecture, London.

  9. capitalbl12.com / cbl12.co.uk (Clone of previously authorised Appointed Representative)

    Warnings Published: 17/07/2024 Last modified: 17/07/2024
    capitalbl12.com / cbl12.co.uk (Clone of previously authorised Appointed Representative) is not authorised or registered by the FCA but has been targeting people in the UK, claiming to be an authorised firm. Find out why you should be wary of dealing

  10. About us

    About us Last modified: 13/12/2023
    The FCA aims to make financial markets work well so that consumers get a fair deal. Find out more about what we do.
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