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Showing 271 to 280 of 545 search results for We use the complaints data to help assess.

  1. Preparing for the future of Consumer Investments

    Corporate documents Published: 08/12/2023 Last modified: 08/12/2023
    We want consumers of all wealth levels to be able to make good investment decisions, with confidence and understanding of the risks and the protection involved.

  2. Market Watch 79

    Newsletters Published: 09/05/2024 Last modified: 09/05/2024
    Newsletter on market abuse surveillance and data governance, surveillance failures and the FCA's model testing peer review, May 2024.

  3. Stress testing for human beings

    Speeches Published: 27/09/2019 Last modified: 27/09/2019
    Speech by Charles Randell, Chair of the FCA, delivered at the Gleneagles Pensions & Savings Symposium.

  4. Review of TCFD-aligned disclosures by premium listed commercial companies

    Multi-firm reviews Published: 29/07/2022 Last modified: 05/08/2022
    Following the introduction of a climate-related disclosure rule as a first step to improving the quality and quantity of disclosures across the corporate sector, we outline our preliminary observations and reiterate our expectations.

  5. Financial Conduct Authority says time to end premium calls for consumers

    Press Releases Published: 14/04/2014 Last modified: 15/04/2014
    It is not fair that customers often have to use expensive phone lines when calling firms to ask for help or to complain. ... The FCA’s consultation will propose the standardisation of the rules so that charges for consumer help, and complaint, lines

  6. FCA and TPR outline a framework for value for money in defined contribution pension schemes

    Press Releases Published: 16/09/2021 Last modified: 16/09/2021
    The FCA and The Pensions Regulator have published a joint discussion paper on developing a common framework for measuring value for money in defined contribution pension schemes.

  7. Personal data and surveys, consultations and market research

    Last modified: 05/12/2023
    How and why the FCA uses personal data to carry out surveys, consultations and market research as part of its work as a regulator.

  8. Reforms will make financial advice and guidance work better for consumers

    Press Releases Published: 14/03/2016 Last modified: 14/03/2016
    The package of reforms we have laid out today will help increase both the accessibility and affordability of the advice and guidance to ensure that consumers get the help they really ... FAMR considered claims data from the Financial Ombudsman Service

  9. IRHP: background to the review

    Consumers Know your rights Published: 26/05/2016 Last modified: 14/12/2021
    Information on why the review was conducted. 

  10. Our response to the CMA’s final report on its investigation into competition in the retail banking market

    Corporate documents Published: 03/11/2016 Last modified: 03/11/2016
    We have set out the actions we will take forward in the retail banking market in response to a number of recommendations from the Competition and Markets Authority (CMA).
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