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Showing 51 to 60 of 545 search results for We use the complaints data to help assess.
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Consumer investments data review April - September 2021
A summary of the FCA's work to tackle consumer harm in the investment market, between 1 April 2021 and 30 September 2021. -
Apply to become a claims management company
Find out how to apply to the FCA for authorisation if you’re a claims management company (CMC) or you provide claims management activities. -
Update on our work around pensions and retirement income
Pensions and retirement income is a priority sector for the FCA. Read more about our policy work and market monitoring in this area. -
Business Plan 2024/25
Our Business Plan details the work we'll do over the next 12 months to help deliver the commitments in our Strategy. -
Consumer Duty: Not once and done
Speech by Nisha Arora, delivered at Deloitte: Consumer Duty - Next Steps -
Business Plan 2023/24
The FCA's Business Plan details the work it will do over the next 12 months to help deliver the commitments in its Strategy. -
Service standards 2019/20
The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2019/20. -
Our Perimeter Report
Our perimeter (remit) determines the activities we regulate and the level of protection consumers can expect when they buy financial services and products -
Human face of regulation
Speech by Martin Wheatley, Chief Executive, the FCA, at the London School of Economics, London -
Coronavirus linked forbearance: key findings
We set out our findings from our review, where we considered mortgage and consumer credit firms' implementation of Tailored Support Guidance since November 2020 and the operational readiness of firms to support customers in financial difficulty.