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Showing 101 to 110 of 380 search results for We use the complaints data to help assess how well firms.

  1. Our approach to consumers

    Corporate documents Published: 19/03/2024 Last modified: 19/03/2024
    Our Approach to Consumers sets out how we use our powers and tools to protect consumers of financial services, in line with our consumer protection objective.

  2. Data strategy 2020

    Data Published: 07/01/2020 Last modified: 23/06/2022
    The data strategy sets out the FCA's vision for 2024 and how it will make better use of its data and analytics to transform how it regulates and delivers its Mission.

  3. Financial Conduct Authority to tackle competition problems with the trade data market

    Press Releases Published: 02/03/2023 Last modified: 03/03/2023
    A new FCA report has found that competition in some parts of the wholesale data market is not working as well as it should.

  4. The FCA publishes data on complaints and redress for the first half of 2013

    Press Releases Published: 16/10/2013 Last modified: 16/10/2013
    Publishing complaints data is a powerful tool that helps encourage competition between firms to improve their service to customers; and help consumers assess their relationships with banks and other providers.”. ... 1,425. Close. The latest complaints

  5. Financial Conduct Authority publishes general insurance value measures scorecard

    Press Releases Published: 25/01/2017 Last modified: 11/04/2024
    The FCA has published the first set of data in its general insurance value measures pilot, covering the year ending 31 August 2016.

  6. Diversity, equity and inclusion: How we work

    About us How we operate Published: 20/07/2023 Last modified: 17/11/2023
    As a public body, the FCA aims to eliminate discrimination and advance equality of opportunity. Read more about our work towards our objectives.

  7. Climate Financial Risk Forum (CFRF)

    Firms Published: 11/08/2019 Last modified: 12/06/2023
    The Climate Financial Risk Forum (CFRF) brings together senior financial sector representatives to share their experiences in managing climate-related risks and opportunities.

  8. Financial Conduct Authority appoints new Chief Economist

    Press Releases Published: 05/09/2019 Last modified: 05/09/2019
    The Financial Conduct Authority (FCA) has appointed Kate Collyer as its Chief Economist. Kate is currently Chief Economist for Energy and Market Frameworks and Joint-Director of Analysis at Department for Business, Energy and Industrial Strategy

  9. Complaints handling review findings

    Multi-firm reviews Published: 15/08/2018 Last modified: 15/08/2018
    The findings of our review of how Non-deposit Taking Mortgage Lenders (NDTMLs) and Mortgage Third-Party Administrators (MTPAs) handle complaints.

  10. Annual Report 2013/14

    Corporate documents Published: 10/07/2014 Last modified: 16/02/2016
    Our Annual Report 2013/14 covers our first year in operation. It sets out how we delivered against our statutory objectives and highlights our key achievements as an organisation.