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Showing 111 to 120 of 380 search results for We use the complaints data to help assess how well firms.

  1. FCA performance scorecard - comparison metrics for personal current accounts 2020

    Data Published: 09/01/2020 Last modified: 15/01/2021
    This performance scorecard for 2020 highlights some of the information available on personal current accounts, and can help customers choose their provider.

  2. Borrowers in financial difficulty following the coronavirus pandemic - key findings

    Research insights Published: 03/11/2022 Last modified: 03/11/2022
    We detail our findings from our review of firms’ treatment of borrowers in financial difficulty after the pandemic. We include areas all firms must improve on.

  3. FCA performance scorecard - comparison metrics for personal current accounts 2021

    Data Published: 14/01/2021 Last modified: 14/01/2021
    This performance scorecard 2021 highlights some of the information available on personal current accounts, and can help customers choose their provider.

  4. FCA sets out new rules to maintain access to cash in increasingly digital world

    Press Releases Published: 07/12/2023 Last modified: 07/12/2023
    Under the proposals, designated banks and building societies will need to assess access to cash gaps, taking in local factors such as demographics and transport.

  5. FS22/2: Driving Value for Money in Defined Contribution Pensions

    Feedback statements Published: 23/05/2022 Last modified: 30/01/2023
    We set out the feedback we received on our proposed framework to assess and promote Value for Money in all FCA and TPR-regulated Defined Contribution pension schemes

  6. FCA proposes actions to improve competition in the investment platform market

    Press Releases Published: 16/07/2018 Last modified: 16/07/2018
    Competition is working well for most consumers using investment platforms, according to interim findings of the Financial Conduct Authority’s market study into investment platforms, published today.

  7. Market Watch 68

    Newsletters Published: 16/11/2021 Last modified: 19/11/2021
    In this Market Watch we discuss web-based trading platforms, which are widely used for Rates and Fixed Income products and share our concerns about gaps in users’ surveillance of web-based platform activity.

  8. FCA provides update on PPI

    Press Releases Published: 02/08/2016 Last modified: 26/06/2019
    to clarify how firms should assess fairness and redress where commission or profit share rates vary during the life of the PPI policy. ... CP15/39, 26 November 2015: Rules and guidance on payment protection insurance complaints.

  9. Preparing for the future of Consumer Investments

    Corporate documents Published: 08/12/2023 Last modified: 08/12/2023
    We want consumers of all wealth levels to be able to make good investment decisions, with confidence and understanding of the risks and the protection involved.

  10. FCA statement regarding motor finance firms’ financial resources

    Statements Published: 12/04/2024 Last modified: 12/04/2024
    The FCA is writing to firms to remind them they must maintain adequate financial resources at all times.