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Showing 201 to 210 of 380 search results for We use the complaints data to help assess how well firms.

  1. Personal data and surveys, consultations and market research

    Last modified: 05/12/2023
    How and why the FCA uses personal data to carry out surveys, consultations and market research as part of its work as a regulator.

  2. Firm fined £1.8million for "unacceptable" approach to bribery & corruption risks from overseas payments

    Press Releases Published: 19/12/2013 Last modified: 30/08/2015
    Bribery and corruption from overseas payments is an issue we expect all firms to do everything they can to tackle. ... Firms cannot be complacent about their controls – when we take enforcement action we expect the industry to sit up and take notice.".

  3. Service standards 2020/21

    Data Published: 15/07/2021 Last modified: 15/07/2021
    The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2020/21.

  4. Blockchain: considering the risks to consumers and competition

    Speeches Published: 26/04/2018 Last modified: 26/04/2018
    Speech by Mary Starks, Director of Competition, FCA, at Authority for Consumers & Markets Conference Panel, Netherlands.

  5. FCA finalise plans to place a deadline on PPI complaints

    Press Releases Published: 02/03/2017 Last modified: 18/08/2017
    The Financial Conduct Authority has today confirmed that it will introduce a deadline for making new payment protection insurance (PPI) complaints.

  6. Moving towards a sustainable model of regulation

    Speeches Published: 03/11/2015 Last modified: 03/11/2015
    Speech by Tracey McDermott, Acting Chief Executive, FCA, delivered at the ABI (Association of British Insurers) Conference in London. This is the text of the speech as drafted, which may differ from the delivered version.

  7. Regulatory hosting services

    Firm authorisation Published: 11/07/2023 Last modified: 09/05/2024
    Read information for principal firms operating as regulatory hosts.

  8. FCA publishes outcome of high-cost credit review

    Press Releases Published: 31/05/2018 Last modified: 31/05/2018
    The Financial Conduct Authority (FCA) has announced new proposals designed to protect millions of people who use overdrafts and high-cost credit.

  9. Speech: Darwin and an evolution in price discrimination

    Insight Published: 17/03/2016 Last modified: 17/02/2017
    Specifically, ‘Big Data’, meaning increased availability of deep, long and wide consumer and other data and better analytics, will help firms discriminate. ... Firms use this information by charging higher prices to ‘non-savvy’ consumers,

  10. Emerging Technology Research Hub

    Tasks for firms Innovation Hub Published: 31/03/2023 Last modified: 06/02/2024
    The FCA's Emerging Technology Research Hub monitors technology trends and provides insight into how emerging technology affects financial services, markets and consumers.