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Showing 41 to 50 of 380 search results for We use the complaints data to help assess how well firms.

  1. Human face of regulation

    Speeches Published: 10/04/2013 Last modified: 16/08/2013
    Speech by Martin Wheatley, Chief Executive, the FCA, at the London School of Economics, London

  2. FCA operating service metrics 2022/23

    Data Published: 20/07/2023 Last modified: 26/02/2024
    This report sets out how the FCA performed in 2022/23 against 54 operating service metrics, including how it dealt with regulatory applications, telephone enquiries and other correspondence.

  3. What does the future of insurance broking look like?

    Speeches Published: 02/07/2013 Last modified: 18/07/2013
    Speech by Simon Green, Head of General Insurance and Protection, the FCA, at the Incisive Media Insurance Age Regulation event, London. This is the text of the speech as drafted, which may differ from the delivered version.

  4. Regulatory priorities for retail banking

    Speeches Published: 23/11/2017 Last modified: 23/11/2017
    Speech delivered by Karina McTeague, Director of Retail Banking Supervision at the FCA, at the Westminster Business Forum on retail banking and payments.

  5. Whistleblowing qualitative assessment survey 2022

    Data Published: 04/05/2023 Last modified: 04/05/2023
    This report sets out the findings of a qualitative assessment survey of a small sample of whistleblowers who disclosed their concerns about wrongdoing to the FCA. The survey was conducted to understand whistleblowers’ experience of reporting to

  6. Improving the Appointed Representatives regime through greater use of data

    Data Published: 28/09/2023 Last modified: 03/10/2023
    This publication includes data from the FCA's 2021 and 2022 data requests sent to principal firms and authorisation information collected from firms. It also outlines how the FCA is improving the Appointed Representatives’ Regime (AR) regime and

  7. Aggregate complaints data: 2016 H2

    Firms Published: 05/04/2016 Last modified: 23/10/2017
    This data includes all the complaints that firms report to us.

  8. Business Plan 2023/24

    Corporate documents Business plans Published: 04/04/2023 Last modified: 02/07/2024
    The FCA's Business Plan details the work it will do over the next 12 months to help deliver the commitments in its Strategy.

  9. Update on our work around pensions and retirement income

    Market studies Published: 13/07/2016 Last modified: 12/04/2024
    Pensions and retirement income is a priority sector for the FCA. Read more about our policy work and market monitoring in this area.

  10. Relending by high-cost lenders

    Firms Multi-firm reviews Published: 06/08/2020 Last modified: 07/08/2020
    This report sets out our review findings of relending by firms in the high-cost lenders portfolio.