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High-cost short-term credit and coronavirus: temporary guidance for firms
This guidance applies to regulated firms that enter into high-cost short-term credit (HCSTC) loans, including payday loans. In addition, this guidance applies to firms that have acquired such loans. It applies to both current loans and loans entered -
Building better bridges: a world-leading investment industry around outcomes customers need
Speech by Charles Randell, FCA chair, at the Investment Association on working to build a world-leading investment industry around customers’ outcomes -
HSBC voluntarily agrees to provide approximately £4m redress for historical debt collection practices
HSBC has voluntarily agreed to set up a redress scheme for customers who may have suffered detriment by paying an unreasonable debt collection charge imposed by HFC Bank Ltd (HFC) and John Lewis Financial Services Limited (JLFS), the Financial -
TR14/21: Retail investment advice: Adviser charging and services
A majority of consumers, across different levels of wealth, are satisfied with their ongoing service and its value acts as an important motivator in their decision to pay for financial advice. -
Key findings on our recent work on pension transfer advice
Pension transfers have been a priority for us throughout 2018. Our work has focussed in particular on those firms most active in the market. We have also looked more closely into some firms based on intelligence (for example whistleblowing) we -
Safeguarding arrangements of non-bank payment service providers
In the first 6 months of 2019 we carried out a multi-firm review with 11 non-bank payment service providers (PSPs) to assess how well they meet the requirements for safeguarding service users’ funds in the Payment Services Regulations 2017 (PSRs) -
Paying fees by instalments: we invite credit providers to express interest in offering credit to firms
We invite any credit providers that are interested in offering credit to firms that wish to pay their regulatory fees and levies to us in instalments to contact us by 8 ... The current three-year deal is due to end and we are considering how firms can -
TR15/5: Provision of premium finance to retail general insurance customers
finance. We were concerned that if firms are not meeting the information needs of their customers, then those customers may not be achieving fair outcomes when choosing to pay in instalments ... not realise the additional cost of choosing to pay by -
Making competition king – the rise of behavioural economics at the FCA
Speech by Martin Wheatley, Chief Executive, the FCA, at the Australian Securities and Investments Commission (ASIC). This is the text of the speech as drafted, which may differ from the delivered version. -
FCA Statement on fair treatment of long-standing customers in the life insurance sector
The FCA is concerned that as a result, some customers may potentially have been unaware that they would have to pay such a charge or that they have paid or are