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Showing 342 to 351 of 673 search results for about our complaints data section for information.

  1. Forms

    List of all forms on fca.org.uk  For Handbook forms, please use the Handbook forms page.

  2. FCA proposes changes to complaint handling rules to help victims of authorised push payment fraud

    Press Releases Published: 26/06/2018 Last modified: 26/06/2018
    Authorised push payment (APP) fraud is where a fraudster tricks an individual consumer or micro business to instruct their payment services provider (PSP), such as their bank, to send money from their account to an account controlled by that

  3. PS19/8: Increasing the award limit for the Financial Ombudsman Service

    Policy statements Published: 16/10/2018 Last modified: 08/03/2019
    Following our Consultation Paper CP18/31, we are increasing the Financial Ombudsman Service’s award limit. The award limit sets the maximum amount of compensation the ombudsman service can require financial services firms to pay when it upholds a

  4. FCA response to Amigo’s Scheme being rejected by the High Court

    Statements Published: 25/05/2021 Last modified: 02/07/2021
    The Court has refused to sanction the Scheme of Arrangement proposed by Amigo (the Scheme). The FCA had objected to the proposed Scheme and is now carefully considering the Court’s judgment and Amigo’s response.

  5. Product sales data: general guidance and retail investments FAQs

    Registers and systems Published: 06/05/2016 Last modified: 13/06/2022
    Product sales data: general guidance and retail investments FAQs.

  6. Consumer Investments data review April 2022 – March 2023

    Data Published: 08/12/2023 Last modified: 08/12/2023
    A summary of the FCA's work to tackle consumer harm in the investment market, between 1 April 2022 and 31 March 2023.

  7. Information on crypto investment scams - February 2022

    FOI Release Date of Release: 28/02/2022
    The FCA answers multiple questions on crypto investment scams.

  8. Regulated covered bonds

    Firms Regulated markets Published: 13/05/2016 Last modified: 08/02/2023
    Covered bonds are a type of secured bond usually backed by mortgages or public sector loans. Read about the UK regulated covered bonds regime.

  9. PPI campaign response update

    PPI News stories Published: 13/12/2018 Last modified: 10/09/2019
    This data shows the number of people that visited our website, called our helpline and contacted us on social media during the two-year campaign. ... The data provides useful insight into how many people our campaign prompted to find out more about PPI

  10. FCA statement on super-complaint from Citizens Advice to the CMA on excessive prices for disengaged consumers

    Statements Published: 28/09/2018 Last modified: 28/09/2018
    Citizens Advice today submitted a super-complaint to the Competition and Markets Authority (CMA) calling on it to identify remedies and recommendations to put an end to the penalty paid by loyal and disengaged consumers. The super-complaint covers

  11. Helping people access cash

    Firms Focus areas Published: 05/11/2020 Last modified: 02/04/2024
    How new legislation has given the FCA powers to act where it finds or anticipate significant impacts on consumers’ ability to access cash.
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