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Showing 662 to 671 of 673 search results for about our complaints data section for information.

  1. Forms

    List of all forms on fca.org.uk  For Handbook forms, please use the Handbook forms page.

  2. PS18/24: Approach to final Regulatory Technical Standards and EBA guidelines under the revised Payment Services Directive (PSD2)

    Policy statements Published: 19/12/2018 Last modified: 19/12/2018
    This policy statement confirms the revised Payment Services and Electronic Money Approach Document and Handbook changes following consultation feedback.

  3. Free trade in financial services and global regulatory standards: friends not rivals

    Speeches Published: 26/01/2017 Last modified: 02/02/2017
    Speech by Andrew Bailey, Chief Executive of the FCA, at the Economic Council Financial Markets Policy Conference.

  4. Call of Duty: How putting customers front and centre will help industry innovate

    Speeches Published: 22/02/2023 Last modified: 17/11/2023
    Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at the 'Countdown to Implementation of the Consumer Duty' event.

  5. Coronavirus and safeguarding customers’ funds: proposed guidance for payment firms

    Policy and guidance Guidance consultations Published: 22/05/2020 Last modified: 05/06/2020
    Short consultation proposing additional temporary guidance to strengthen payment firms’ prudential risk management and arrangements for safeguarding customers’ funds in light of the exceptional circumstances of the coronavirus pandemic

  6. Financial Lives 2022 survey - Key findings from the May 2022 survey: Executive summary

    Financial Lives Published: 26/07/2023 Last modified: 26/07/2023
    Executive summary for the key findings from the FCA’s Financial Lives February 2022 survey.

  7. Consumer credit countdown – Review into debt collection practices of payday lenders starts on day one of FCA regulation

    Press Releases Published: 12/03/2014 Last modified: 30/09/2016
    This area is a priority because six out of ten complaints to the Office of Fair Trading (OFT) are about how debts are collected, and more than a third of all ... Find out more information about the FCA.

  8. Ensuring the UK remains open for business – requirements for foreign-owned firms

    Speeches Published: 13/11/2013 Last modified: 14/11/2013
    Speech by Clive Adamson, Director of Supervision, at the Association of Foreign Banks, London. This is the text of the speech as drafted, which may differ from the delivered version.

  9. Consumer Duty implementation: good practice and areas for improvement

    Good and poor practice Published: 20/02/2024 Last modified: 22/02/2024
    What firms are doing well and what they could do better.

  10. Pension savers claim over £30 million lost to scams as regulators urge footie fans to show scammers the red card

    Press Releases Published: 25/08/2020 Last modified: 25/08/2020
    A total of £30,857,329 has been reportedly lost to pension scammers since 2017 according to complaints filed with Action Fraud, says the Financial Conduct Authority and The Pensions Regulator.

  11. Review of terminal illness benefits within life insurance protection products

    Multi-firm reviews Published: 02/10/2023 Last modified: 02/10/2023
    FCA review of insurance companies’ approaches to terminal illness benefits to make recommendations for improvement.
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