Filter results
Filter by document type
Filter by year
Sort by:

Search results

Showing 362 to 371 of 663 search results for about our complaints data section for information about.

  1. Forms

    List of all forms on fca.org.uk  For Handbook forms, please use the Handbook forms page.

  2. DAC Pensions Limited enters liquidation – advice on next steps and how to protect yourself from scams

    News stories Published: 31/08/2021 Last modified: 31/08/2021
    This article gives advice to DAC clients on the steps they should take and also advice on how to protect against scams.

  3. Helping people access cash

    Firms Focus areas Published: 05/11/2020 Last modified: 02/04/2024
    How new legislation has given the FCA powers to act where it finds or anticipate significant impacts on consumers’ ability to access cash.

  4. HomeServe fined £30 million for widespread failings

    Press Releases Published: 13/02/2014 Last modified: 13/02/2014
    from November 2008 to October 2011, to identify and address inappropriate bias within the remuneration structure for the complaint handling teams, which incentivised staff to close as many complaints as possible, ... Find out more information about the

  5. Regulated covered bonds

    Firms Regulated markets Published: 13/05/2016 Last modified: 08/02/2023
    Covered bonds are a type of secured bond usually backed by mortgages or public sector loans. Read about the UK regulated covered bonds regime.

  6. CP18/18: Guidance on regular premium PPI complaints and recurring non-disclosure of commission

    Consultation papers Published: 04/07/2018 Last modified: 15/04/2019
    This paper consults on new guidance that clarifies our expectations about the handling of certain regular premium payment protection insurance (PPI) complaints. 

  7. Information on investigations relating to Cum-Ex trades and cryptocurrency fraud

    FOI Release Date of Release: 06/06/2022
    The FCA answers multiple questions related to investigations on Cum-Ex trades and cryptocurrency fraud.

  8. We request data from banks on account closures

    News stories Published: 09/08/2023 Last modified: 09/08/2023
    FCA sends information request to the largest banks and building societies.

  9. Information on business interruption insurance - December 2022

    FOI Release Date of Release: 13/12/2022
    The FCA provides a list of all individuals, firms and principals with permissions to provide mortgage advice as at 1 December 2021.

  10. FCA fines Policy Administration Services Ltd £2.8 million for poor complaints handling of mobile phone insurance policies sold by Phones 4u Ltd

    Press Releases Published: 03/07/2013 Last modified: 17/09/2013
    The Financial Conduct Authority (FCA) has fined Policy Administration Services Limited (PAS) £2,834,700 for poor complaints handling between June 2009 and September 2011, including failing to identify the root causes of recurring issues and put

  11. FCA launches review of treatment of Politically Exposed Persons

    Press Releases Published: 05/09/2023 Last modified: 05/09/2023
    The FCA has today set out issues it will consider as part of a review of the treatment of domestic Politically Exposed Persons (PEPs) by financial services firms.