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Financial Lives survey
Based on nearly 13,000 face-to-face and online interviews, Financial Lives is our largest tracking survey of adults and their finances. It reveals a wealth of information about different types of consumer and their experiences of financial products and services. -
Financial Lives cost of living (Jan 2024) recontact survey - Summary
The FCA presents the findings from a survey undertaken in January 2024 to understand the financial impact of the increased cost of living on adults across the UK. -
Consumer credit — high-cost short-term credit lending data
This page highlights insightful findings about the high-cost short-term credit market, drawing on both the new regulatory return data submitted to the FCA by consumer credit firms and the FCA's Financial Lives Survey 2017. -
Financial Lives 2022 survey – people’s stories and the Consumer Duty
Read selected stories about the experiences of respondents who completed the Financial Lives 2022 survey. -
Business interruption insurance
Find out about how we obtained legal clarity on business interruption (BI) insurance during the coronavirus (Covid-19) crisis. -
Financial Lives Survey 2017 UK data questions [csv]
Based on nearly 13,000 face-to-face and online interviews, Financial Lives is our largest tracking survey of adults and their finances. It reveals a wealth of information about different types of consumer and their experiences of financial products -
Research Note: Deferred Payment Credit: findings from the Financial Lives Survey
This research explores the use of Deferred Payment Credit (DPC), also known as unregulated Buy Now Pay Later (BNPL), by consumers in the United Kingdom. -
What we publish
We publish a wide range of publications: consultations, policy papers, decision-making documents, research and other useful information. Find out more about the types of documents available. -
FCA reveals findings from its first Financial Lives Survey
The Financial Conduct Authority (FCA) has today published the results of its Financial Lives Survey 2017. -
Financial Lives Survey 2017: Data Tables: User Guide [pdf]
This guide provides key information about using the weighted data tables for the Financial Lives Survey 2017. The Financial Lives Survey 2017 is a robust large-scale quantitative survey, using random probability sampling to recruit respondents to a -
Financial Lives survey highlights importance of the FCA’s Consumer Duty
The FCA has found 7.4 million people unsuccessfully attempted to contact one or more of their financial services providers in the 12 months before May 2022, with the most vulnerable in society most likely to struggle with this. The figure comes from