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Showing 121 to 130 of 235 search results for according to new complaints data published today.

  1. FCA launches general insurance market study

    Press Releases Published: 31/10/2018 Last modified: 31/10/2018
    The Financial Conduct Authority (FCA) has today set out the issues it will focus on as part of a market study into how general insurance (GI) firms charge their customers for home and motor insurance.

  2. Keeping up with the credit sector: the FCA’s view on the market today

    Speeches Published: 30/03/2017 Last modified: 30/03/2017
    Speech by Jonathan Davidson, Director of Supervision – retail and authorisations at the FCA, at Credit Summit in London.

  3. Clydesdale Bank fined £20,678,300 for serious failings in PPI complaint handling

    Press Releases Published: 14/04/2015 Last modified: 30/09/2016
    The Financial Conduct Authority (FCA) has today fined Clydesdale Bank Plc (Clydesdale) £20,678,300 for serious failings in its Payment Protection Insurance (PPI) complaint handling processes between May 2011 and ... In mid-2011 Clydesdale implemented

  4. Lloyds Banking Group fined £117m for failing to handle PPI complaints fairly

    Press Releases Published: 05/06/2015 Last modified: 05/06/2015
    Some complaint handlers relied on the Overriding Principle to dismiss customers’ personal accounts of what had happened during the PPI sale or to not fully investigate customers’ complaints. ... The size of the fine today reflects the fact that so

  5. HSBC voluntarily agrees to provide approximately £4m redress for historical debt collection practices

    Press Releases Published: 20/01/2017 Last modified: 26/04/2019
    HSBC has voluntarily agreed to set up a redress scheme for customers who may have suffered detriment by paying an unreasonable debt collection charge imposed by HFC Bank Ltd (HFC) and John Lewis Financial Services Limited (JLFS), the Financial

  6. FCA announces appointment of new Chair of the Financial Services Consumer Panel

    Press Releases Published: 19/02/2019 Last modified: 19/02/2019
    The Financial Conduct Authority (FCA) has today announced the appointment of Wanda Goldwag as the new Chair of the independent Financial Services Consumer Panel. The appointment, effective from 1 March 2019 for an initial three-year term, has been

  7. Karina McTeague speech on retail banking and payments at the PayExpo 2017

    Speeches Published: 13/11/2017 Last modified: 13/11/2017
    Speech delivered by Karina McTeague, Director of Retail Banking Supervision at the FCA, at the PayExpo 2017 on changes within the payments landscape.

  8. Creating and sustaining cultures of compliance: insights from psychology and beyond

    Insight Published: 16/12/2016 Last modified: 17/02/2017
    Understanding the social and psychological influences on decision making is important to improving regulatory compliance, according to FCA economist Peter Lukacs. ... But as today’s occasional paper on ‘behaviour and compliance in organisations’

  9. New analysis offers mixed picture on high frequency trading in the UK

    Insight Published: 11/04/2016 Last modified: 17/02/2017
    Much of it pretty fiery by economic standards. But new analysis of order-book data from UK trading venues does appear to offer a more sober perspective on HFT activity, on ... A latitude that makes them less predictable and, according to the logic, less

  10. Outlining the FCA’s approach to authorisation

    Speeches Published: 15/03/2018 Last modified: 15/03/2018
    Speech by Sarah Rapson, Director, Authorisations at the Association of Professional Compliance Consultants (APCC) Annual Conference.