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Showing 161 to 170 of 795 search results for aggregate complaints data.

161. Firm level complaints data 2023 H1 [xlsx]

     Data Published: 19/10/2023
     Firm level complaints data 2023 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

162. FCA sets out approach to assessing Connaught complaints

     Statements Published: 19/04/2021 Last modified: 19/04/2021
     In December we published the report of Raj Parker’s 'Independent Review into the FSA and FCA’s handling of the Connaught Income Fund Series 1 and connected companies', and our response to that review. In our response we said that we were sorry

163. Firm level complaints data 2022 H2 [xlsx]

     Data Published: 27/04/2023
     Firm level complaints data 2022 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

164. Firm level complaints data 2022 H1 [xlsx]

     Data Published: 20/10/2022
     Firm level complaints data 2022 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

165. [pdf]

     Documents Published: 24/09/2014 Last modified: 25/09/2014

166. Adviser reporting requirements

     Tasks for regulated firms Published: 12/05/2015 Last modified: 09/02/2023
     The FCA needs information to show that you are complying with the Retail Distribution Review (RDR) rules. Learn how to stay compliant.

167. Understanding complaints root cause analysis

     Focus areas Published: 15/08/2018 Last modified: 15/08/2018
     We recognise that firms of different size, scale and complexity have different systems for complaints. It is important for complaints root cause analysis (RCA) to distinguish between a symptom and the root cause of a complaint. This hypothetical

168. Complaints data 2016 H1 summary info [pdf]

     Data Published: 06/10/2016
     Latest statistics summary for complaints data for 2016 H1.

169. Firm level complaints data 2021 H2 [xlsx]

     Data Published: 28/04/2022
     Firm level complaints data 2021 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

170. TR14/18 – Complaint handling

     Thematic reviews Published: 17/11/2014 Last modified: 10/11/2016
     In relation to complaints, this means firms having effective and transparent complaint-handling arrangements which ensure that complaints are dealt with reasonably, promptly and fairly. ... In particular, firms may like to focus on:. Whether their