Search results
Showing 701 to 710 of 795 search results for aggregate complaints data.
-
FCA response to FSB’s Super-Complaint - requiring personal guarantees for business loans
On 08 December 2023, we received a super-complaint from the Federation of Small Businesses (FSB). This is the first super-complaint we have received since the super-complaint regime was applied to the FCA in 2013. -
Security requirements for providers of account information or payment initiation services seeking authorisation or registration
Under the Payment Service Regulations 2017 (PSRs), providers of payment services must apply certain security requirements. Read more about what you need to do to apply for authorisation or registration. -
TR17/1: Customer understanding: Retail banks and building societies
This report provides the findings from our thematic review into firms’ assessment of customer understanding of transactions delivered by retail banks and building societies to consumers. -
FCA publishes video to help consumers understand pension transfer advice
The FCA's video aims to help consumers better understand financial advice on transferring out of a defined benefit pension. -
FCA announces August and September events for former members of the British Steel Pension Scheme
We are hosting two events in Port Talbot for former members of the British Steel Pension Scheme (BSPS). These events will provide information for those who are concerned about advice they received when they transferred out of the scheme. -
Information for Cash Genie customers about its redress scheme
Ariste Holding Limited, trading as Cash Genie, has entered into an agreement with the FCA to provide over £20 million redress to more than 92,000 customers for unfair practices. -
Reforms will make financial advice and guidance work better for consumers
FAMR considered claims data from the Financial Ombudsman Service over the last 3 years and this shows comparatively few complaints relating to advice provided by independent financial advisers longer ago than ... 48% of these types of complaints were -
15 million Brits suffer in silence as they lack confidence to complain
Three quarters of consumers avoid making complaints Younger generation stew on issues rather than speaking up Poor travel etiquette and unhelpful shop assistants among top unspoken gripes Gok Wan and restaurateur and TV presenter Fred -
Coronavirus linked forbearance: key findings
We set out our findings from our review, where we considered mortgage and consumer credit firms' implementation of Tailored Support Guidance since November 2020 and the operational readiness of firms to support customers in financial difficulty. -
TR14/14 - Redress for payment protection insurance (PPI) mis-sales
We publish an update on firms’ progress in the handling of payment protection insurance (PPI) complaints. ... We will continue our intensive supervision of firms’ PPI complaint handling to ensure they are delivering fair and consistent outcomes.