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Cost of Living: good and poor practice in the general insurance market
We have reviewed how home and motor insurers are supporting customers in financial difficulty and handling claims. We found examples of good practice, but also areas where firms need to improve. -
CP18/23: Claims management companies: recovering the costs of regulation and the Financial Ombudsman Service
This paper sets out our proposals for recovering the costs of regulating claims management companies (CMCs) when applications open for temporary permissions on 1 January 2019. -
PS15/7: Feedback and policy statement on CP14/21 in relation to joint sponsor proposals
Our feedback, final rules and Technical Note in response to our consultation on joint sponsors set out in CP14/21 Feedback and Policy Statement on CP14/02, Consultation on joint sponsors and call for views on sponsor conflicts. -
Coronavirus and customers in temporary financial difficulty: updated guidance for insurance and premium finance firms
This guidance sets out measures to help customers who hold insurance and premium finance products and who are in financial difficulty because of coronavirus. -
Royal Bank of Scotland fined £5.6m for failing to properly report over a third of transactions
The Royal Bank of Scotland (RBS) has been fined £5,620,300 by the Financial Conduct Authority (FCA) for incorrectly reporting transactions they made in wholesale markets, and in some instances, failing to report transactions at all. -
FG15/12: Guidance on the FCA’s registration function under the Co-operative and Community Benefit Societies Act 2014
In October 2014 we announced a consultation process on guidance on our registration function under the Co-operative and Community Benefit Societies Act 2014. -
FCA review finds weaknesses in some ‘host’ Authorised Fund Management firms’ governance and operations
The Financial Conduct Authority (FCA) has called for so-called ‘host’ Authorised Fund Managers (AFMs) to improve their standards following a review of firms published today. -
Former Swinton executives fined and banned from senior roles after insurance add-ons mis-selling
The Financial Conduct Authority (FCA) has fined three former senior executives of Swinton Group Limited (Swinton) £928,000. The FCA’s action follows previous enforcement action taken against Swinton: in 2013 it was fined £7.4m after it adopted -
Insurance multi-firm review of outcomes monitoring under the Consumer Duty
Our review of insurance firm approaches to monitoring customer outcomes. -
FCA calls on firms to act following review of costs and charges disclosure in the investment sector
The Financial Conduct Authority (FCA) has today published the key findings of supervisory work to assess the effectiveness of disclosure by asset managers and intermediaries, such as wealth managers, to their retail customers. This work was prompted