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Showing 1 to 10 of 119 search results for approach to ensuring firms treat vulnerable customers fairly.

1. Our approach to ensuring firms treat vulnerable customers fairly

   Speeches Published: 05/03/2020 Last modified: 06/03/2020
   Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference.

2. Treating vulnerable consumers fairly

   Tasks for firms Focus areas Published: 27/07/2020 Last modified: 21/03/2024
   Find out about our work on the fair treatment of vulnerable customers, including why vulnerability matters, how it affects your firm, and our guidance on supporting customers in vulnerable circumstances.

3. Ensuring the fair treatment of customers in vulnerable circumstances

   Firms Published: 16/06/2022 Last modified: 16/06/2022
   The positive steps firms have taken to embed FCA guidance and the areas where we expect to see improvement.

4. FCA publishes Future Approach to Consumers

   Press Releases Published: 06/11/2017 Last modified: 13/03/2024
   The FCA has published its ‘FCA Mission – Our Future Approach to Consumers’ in 2017.

5. Our supervisory approach to PPI

   News stories Published: 16/08/2017 Last modified: 16/08/2017
   We will soon be launching a campaign to inform people about the 29 August 2019 deadline to complain about payment protection insurance (PPI). This campaign will complement the regulatory and supervisory work we have done – and will continue to do

6. Payday lenders failing customers in arrears, says FCA

   Press Releases Published: 10/03/2015 Last modified: 10/03/2015
   of the sector has shown that too many firms have been failing to meet the requirements to treat customers in arrears fairly. ... The requirements for firms to treat customers fairly and show forbearance to people in difficulty were also key aspects of

7. Consumer Credit Seminar

   Speeches Published: 21/10/2014 Last modified: 20/03/2024
   Speech by Linda Woodall, Director of Mortgage and Consumer Lending of the FCA.

8. Citizens Advice supercomplaint to the CMA - update

   News stories Published: 09/01/2020 Last modified: 09/01/2020
   The Competition and Markets Authority (CMA) published its response to the Citizens Advice super-complaint on the loyalty penalty in December 2018, making several cross-cutting and market-specific recommendations in the cash savings, home insurance

9. Countdown to consumer credit takeover

   Speeches Published: 05/03/2014 Last modified: 07/02/2022
   Speech by Christopher Woolard, Director of Policy, Risk and Research, the FCA, at Frontier Economics, London.

10. FCA launches general insurance market study

    Press Releases Published: 31/10/2018 Last modified: 31/10/2018
    The Financial Conduct Authority (FCA) has today set out the issues it will focus on as part of a market study into how general insurance (GI) firms charge their customers for home and motor insurance.