Search results
Showing 31 to 40 of 119 search results for approach to ensuring firms treat vulnerable customers fairly.
-
Our Rule Review Framework
The FCA have developed a draft Rule Review Framework to explain how it plans to monitor and review how its rules are working in practice. -
FCA response to the independent panels’ annual reports
In line with its statutory requirement, the FCA responds to key representations made by the Panels in their respective Annual Reports. -
Chief Executive speaks at APM about recent work and future challenges
Speech by Andrew Bailey, Chief Executive at the FCA, delivered at our 2016 Annual Public Meeting. -
Consumer credit – Treating customers fairly
We set out why treating customers fairly should be at the heart of your business. -
Review of firms' treatment of customers in vulnerable circumstances
Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability. -
Complaints handling review findings
The findings of our review of how Non-deposit Taking Mortgage Lenders (NDTMLs) and Mortgage Third-Party Administrators (MTPAs) handle complaints. -
Firm handling of complaints during coronavirus
Find out about how firms should handle complaints during coronavirus. -
FCA asks banks to reconsider branch closures during coronavirus lockdown
Firms are reminded to consider the impact of national restrictions on compliance with the Principles, given our existing guidance on branch closures. -
Acting flexibly and treating customers fairly in the face of a pandemic
Speech on the FCA’s priorities for the credit market, by Jonathan Davidson, Executive Director of Supervision – Retail and Authorisations. -
Consumer Credit: 4 years of FCA regulation
The FCA marks 4 years since it took on responsibility for regulation of consumer credit.