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Showing 71 to 80 of 119 search results for approach to ensuring firms treat vulnerable customers fairly.
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A financial system to support the recovery
Speech by Charles Randell, Chair of the FCA, to a virtual roundtable of bank chairs hosted by UK Finance. -
Cautious optimism for the post-pandemic world
Speech by Charles Randell, Chair of the FCA and PSR, to the Finance & Leasing Association. -
TR14/3 - Thematic Review - Mortgage lenders’ arrears management and forbearance
This report summarises the key findings of our thematic review of mortgage lenders’ arrears management and forbearance. -
CASS compliance – the bigger picture
Speech by David Lawton, director of markets at the FCA, delivered at the FCA CASS Conference 2014 event for CASS large firms. This is the text of the speech as drafted, which may differ from the delivered version. -
Building societies: Facing the challenges and opportunities head on
Speech by Jonathan Davidson, Director of Supervision – retail and authorisations at the FCA, delivered at the Building Societies Association Annual Conference on 19 May 2016, in Gateshead. -
FCA proposes price cap for payday lenders
In 2013, the average number of payday loans taken out by a customer was 6, from multiple firms – repeat lending is an increasing trend. ... In July 2014, payday firm, Dollar, agreed to refund £700,000 to customers. -
FCA and Payment Systems Regulator publish updated evidence on cash access
The FCA and Payment Systems Regulator have published an updated assessment of the UK’s access to cash infrastructure, taking into account the impact of coronavirus (Covid-19), alongside new research on consumers who rely on cash. -
Credit card provider NewDay to provide over £4 million in redress to customers
Credit card firm, NewDay, will refund over £4 million to over 180,000 customers following disclosures made to the Financial Conduct Authority (FCA). ... The FCA welcomes NewDay’s proactive approach to ensuring it treats customers fairly. -
Branch and ATM closures or conversions; good practice and areas for improvement
Find out more about the good and poor practice the FCA has seen when supervising firms planning branch or ATM closures or conversions. -
FCA to require insurance firms to publish details of last year’s premium
It is important that insurers give their customers the information they need to do this and ensure they’re treating their customers fairly.”. ... guidance that firms maintain records of past premiums. The FCA is also reminding firms of their