Filter results
Filter by document type
Filter by year
Sort by:

Search results

Showing 81 to 90 of 119 search results for approach to ensuring firms treat vulnerable customers fairly.

  1. What does the future of insurance broking look like?

    Speeches Published: 02/07/2013 Last modified: 18/07/2013
    Speech by Simon Green, Head of General Insurance and Protection, the FCA, at the Incisive Media Insurance Age Regulation event, London. This is the text of the speech as drafted, which may differ from the delivered version.

  2. Maintaining market confidence: an update on Brexit

    Speeches Published: 05/11/2018 Last modified: 05/11/2018
    Speech delivered by Nausicaa Delfas, Executive Director of International at the City and Financial: 3rd UK Financial Services Brexit Summit

  3. IRHP: background to the review

    Consumers Know your rights Published: 26/05/2016 Last modified: 14/12/2021
    Information on why the review was conducted. 

  4. Building trust in sustainable investments

    Speeches Published: 23/11/2020 Last modified: 23/11/2020
    Speech by Richard Monks on building trust in sustainable investments.

  5. The rationale for the FCA’s Mission and the context which the FCA operates in

    Speeches Published: 26/10/2016 Last modified: 10/11/2016
    Speech by Andrew Bailey, Chief Executive at the FCA, delivered at City Banquet, Mansion House.

  6. Cost of Living: good and poor practice in the general insurance market

    Good and poor practice Published: 03/07/2023 Last modified: 03/07/2023
    We have reviewed how home and motor insurers are supporting customers in financial difficulty and handling claims. We found examples of good practice, but also areas where firms need to improve.

  7. Speech: Beyond economics?

    Insight Published: 25/01/2017 Last modified: 28/02/2017
    consumer advocacy bodies, marketing by firms, institutional structures such as courts and so on. ... behavioural analysis to promote firms’ compliance – a new paper. Third, two examples from public sector management:.

  8. FCA fines Lloyds Bank, Bank of Scotland and The Mortgage Business £64,046,800 for failures in mortgage arrears handling

    Press Releases Published: 11/06/2020 Last modified: 11/06/2020
    The FCA has fined Lloyds Bank, Bank of Scotland and The Mortgage Business £64,046,800 for failures in mortgage arrears handling. The banks estimate they will have paid £300 million in customer redress. The redress programme is nearly complete.

  9. Wholesale Conduct Risk

    Speeches Published: 24/07/2015 Last modified: 24/07/2015
    But that must be achieved fairly with everyone playing by the same rules. ... Do training and induction programmes lay out a firm’s expectations of its staff?

  10. CP21/13: A new Consumer Duty

    Consultation papers Published: 13/05/2021 Last modified: 11/08/2023
    We consult on a Consumer Duty that would set clearer and higher expectations for firms’ standards of care towards customers