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Showing 121 to 130 of 557 search results for aware of the needs of their vulnerable customers.

  1. Banks, building societies and credit unions – branch access for essential services update

    Statements Published: 04/06/2020 Last modified: 05/06/2020
    Banks, building societies and credit unions have made significant efforts to maintain essential services for their customers during the coronavirus (Covid-19) crisis

  2. Consumer Duty: Not once and done

    Speeches Published: 01/11/2023 Last modified: 01/11/2023
    Speech by Nisha Arora, delivered at Deloitte: Consumer Duty - Next Steps

  3. Digital Sandbox pilots

    Firms Published: 01/08/2023 Last modified: 01/08/2023
    Find out about the 2 pilots of the Digital Sandbox that the FCA has held.

  4. FCA challenges firms to review approach to consumer vulnerability

    Press Releases Published: 23/02/2015 Last modified: 27/04/2020
    Research published by the FCA reveals that some vulnerable consumers seeking help from financial providers are meeting ‘a computer says no’ approach, putting them at risk of further detriment

  5. Consumer credit and consumers in vulnerable circumstances

    Research insights Published: 01/04/2014 Last modified: 02/12/2014
    So helping people get the right advice and solution they need, before debt gets out of control, is vital. ... We want firms to look at our findings and consider if they are treating customers in vulnerable circumstances fairly.

  6. FCA to strengthen protection of access to banking services

    Press Releases Published: 14/06/2022 Last modified: 14/06/2022
    Banks and building societies will need to assess the impact of changes to their services, for example shorter branch opening times, under updated guidance proposed by the Financial Conduct Authority (FCA).

  7. Cash-based money laundering

    Tasks for firms Published: 24/04/2023 Last modified: 24/04/2023
    Find out about the FCA's work on reducing money laundering through cash deposits at the Post Office and their current expectations of firms’ controls. 

  8. Improving the consumer experience

    Speeches Published: 13/11/2013 Last modified: 04/12/2013
    Speech by Christopher Woolard, Director of Policy, Risk & Research at the FCA, to the Tax Incentivised Savings Association (TISA) Annual Conference, London. This is the text of the speech as drafted, which may differ from the delivered version.

  9. Credit broking firms: key rules

    Tasks for regulated firms Published: 23/11/2015 Last modified: 16/02/2023
    Read about the key rules for credit broking firms.

  10. FCA and PSR respond to announcement from Cash Action Group (CAG)

    Statements Published: 15/12/2021 Last modified: 15/12/2021
    We respond to the Cash Action Group’s (CAG) announcement that retail banks and building societies will create an independent body to assess the needs of local communities and direct cash solutions.
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