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Showing 211 to 220 of 557 search results for aware of the needs of their vulnerable customers.

  1. Regulatory priorities for retail banking

    Speeches Published: 23/11/2017 Last modified: 23/11/2017
    Speech delivered by Karina McTeague, Director of Retail Banking Supervision at the FCA, at the Westminster Business Forum on retail banking and payments.

  2. Current account services providers' links

    Data Published: 14/08/2019 Last modified: 13/03/2024
    The FCA provides Tables of providers’ website links and API locations for information about current account services for each brand.

  3. The rapidity of change

    Speeches Published: 22/10/2015 Last modified: 18/01/2017
    Speech by Tracey McDermott, Acting Chief Executive at the Financial Conduct Authority, to be delivered at the City Banquet - Mansion House this evening. This is the text of the speech as drafted, which may differ from the delivered version.

  4. Considering a defined benefit pension transfer

    Consumers Your rights Published: 04/06/2020 Last modified: 24/08/2023
    Transferring out of a defined benefit (DB) pension scheme is a big decision and isn’t right for everyone. Find out what you need to think about, and the risks involved.

  5. FCA bans and issues largest ever fine of nearly £1 million on a retail sole trader for deliberately misleading vulnerable customers for personal gain

    Press Releases Published: 19/06/2013 Last modified: 17/09/2013
    The Financial Conduct Authority (FCA) has fined sale and rent back arranger Gurpreet Singh Chadda £945,277 and banned him from working in the financial services industry for significant failings when conducting sale and rent back agreements. This

  6. Lloyds Banking Group sets up redress scheme for mortgage arrears customers

    Press Releases Published: 27/07/2017 Last modified: 27/07/2017
    Lloyds Banking Group (Lloyds) has agreed to set up a redress scheme for mortgage customers who incurred fees after they fell behind with their mortgage payments.

  7. PPI complaints

    PPI Consumers Published: 24/02/2023 Last modified: 24/02/2023
    Payment Protection Insurance (PPI) was often mis-sold to customers. Find out more about the deadline for PPI complaints, and how to protect yourself from scams.

  8. FCA announces redress scheme for rent-to-own firm PerfectHome

    Press Releases Published: 20/03/2018 Last modified: 20/03/2018
    PerfectHome has agreed with the Financial Conduct Authority (FCA) a package of redress totalling over £2.1 million. This will be made up of cash payments and balance write-offs for 37,000 customers.

  9. £12 million compensation to be paid to thousands of struggling borrowers

    Press Releases Published: 03/11/2022 Last modified: 03/11/2022
    The FCA expects lenders to learn the lessons from good and poor practice during the Covid-19 pandemic to help borrowers during the cost-of-living squeeze.

  10. Financial Lives 2022 survey – people’s stories and the Consumer Duty

    Financial Lives Published: 26/07/2023 Last modified: 10/11/2023
    Read selected stories about the experiences of respondents who completed the Financial Lives 2022 survey.
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