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Showing 241 to 250 of 557 search results for aware of the needs of their vulnerable customers.

  1. FCA tells banks to improve treatment of struggling small business borrowers

    Press Releases Published: 12/07/2022 Last modified: 12/07/2022
    Follow a review of collection practices, the FCA tells banks they must treat small business customers fairly when collecting and recovering debts.

  2. Recruiting, training and supervising staff

    Tasks for regulated firms Published: 06/08/2015 Last modified: 10/02/2023
    FCA provides information on recruiting, training and supervising staff.

  3. The risks of token regulation

    Speeches Published: 06/09/2021 Last modified: 06/09/2021
    Speech by Charles Randell, Chair of the FCA and PSR, to the Cambridge International Symposium on Economic Crime

  4. Car finance complaints

    Complaints Consumers Published: 11/01/2024 Last modified: 21/03/2024
    Some car finance customers may have been charged too much on their loans. Find out what to do if you think this affects you.

  5. FCA publishes Annual Report and Accounts 2020/21

    Corporate documents News stories Published: 15/07/2021 Last modified: 15/07/2021
    The FCA has published its Annual Report and Accounts, which looks back on key pieces of work throughout 2020/21.

  6. How to complain

    Consumers Complaints Published: 17/04/2016 Last modified: 20/03/2024
    If you're unhappy with a financial product or service, find out how to complain and when you should get in touch with the Financial Ombudsman Service.

  7. Consumer credit research: debt management

    Tasks for regulated firms Published: 06/08/2015 Last modified: 16/02/2023
    Read our research to understand the debt management market and the people that use it. 

  8. Fighting financial crime – the force multiplier effect

    Speeches Published: 07/09/2022 Last modified: 07/09/2022
    Speech by Sarah Pritchard, Executive Director, Markets, FCA at the Financial Crime Summit – 1LOD.

  9. Personal loans and coronavirus: temporary guidance for firms

    Finalised guidance Published: 09/04/2020 Last modified: 30/11/2020
    FCA publishes temporary guidance for firms on personal loans during the coronavirus situation

  10. SVS Securities PLC Enters Administration

    News stories Published: 05/08/2019 Last modified: 01/10/2020
    News story on SVS Securities PLC entering Administration
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