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Showing 81 to 90 of 557 search results for aware of the needs of their vulnerable customers.
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Consumer Investments: Strategy and Feedback Statement
The FCA sets out its view of consumer harm in this market and its 3-year strategy to address this. -
Consumer investments data review April 2020 - March 2021
A summary of the FCA's work to tackle consumer harm in the investment market, between 1 April 2020 and 31 March 2021. -
Financial Lives 2020 survey: the impact of coronavirus
The Executive Summary for the FCA’s Financial Lives 2020 survey and October 2020 Covid-19 panel survey. -
Ensuring the fair treatment of customers in vulnerable circumstances
The positive steps firms have taken to embed FCA guidance and the areas where we expect to see improvement. -
Treating vulnerable consumers fairly
Find out about our work on the fair treatment of vulnerable customers, including why vulnerability matters, how it affects your firm, and our guidance on supporting customers in vulnerable circumstances. -
Fair treatment of customers
All firms must be able to show consistently that fair treatment of customers is at the heart of their business model. Learn more about what is expected. -
Sample business plan
If you're applying to be authorised by the FCA, learn what to include in your regulatory business plan (RBP). -
Review of firms' treatment of customers in vulnerable circumstances
Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability. -
Finalised Guidance on the fair treatment of vulnerable customers - FAQs [pdf]
Our Guidance provides clarity on what firms should do to -
Cost of living
Firms have an important role in supporting consumers struggling with higher living costs.