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Showing 121 to 130 of 491 search results for aware of the needs of their vulnerable customers and should.

  1. Financial Lives survey highlights importance of the FCA’s Consumer Duty

    Press Releases Published: 26/07/2023 Last modified: 26/07/2023
    The FCA has found 7.4 million people unsuccessfully attempted to contact one or more of their financial services providers in the 12 months before May 2022, with the most vulnerable in society most likely to struggle with this. The figure comes from

  2. High-cost credit and consumer credit

    Focus areas Published: 22/07/2019 Last modified: 10/02/2023
    Read about the actions the FCA has taken to protect consumers since it took on the regulation of consumer credit in 2014.

  3. FCA proposes additional measures to help insurance customers in financial difficulty

    Statements Published: 16/10/2020 Last modified: 21/10/2020
    The FCA has published proposals on how firms should continue to seek to help customers who hold insurance and premium finance products and may be in financial difficulty because of coronavirus (Covid-19), after 31 October 2020.

  4. Consumer Duty: Not once and done

    Speeches Published: 01/11/2023 Last modified: 01/11/2023
    Speech by Nisha Arora, delivered at Deloitte: Consumer Duty - Next Steps

  5. Rolling regulation forwards

    Speeches Published: 16/11/2022 Last modified: 16/11/2022
    Speech by Nikhil Rathi, FCA Chief Executive delivered at the UK Finance annual dinner.

  6. Countdown to the Consumer Duty

    Speeches Published: 10/05/2023 Last modified: 10/05/2023
    Speech by Sheldon Mills, Executive Director, Consumers and Competition at EY: Less than three months to go until the Consumer Duty Implementation webinar

  7. High-cost credit review

    Focus areas Published: 22/07/2019 Last modified: 10/02/2023
    The FCA's detailed, wide-ranging review has resulted in measures which will protect some of the most vulnerable consumers.

  8. FCA proposes update to guidance on mortgages and consumer credit repossessions

    Statements Published: 13/01/2021 Last modified: 13/01/2021
    In November 2020, we announced further support for mortgage and consumer credit borrowers experiencing payment difficulties as a result of coronavirus (Covid-19).

  9. Cash-based money laundering

    Tasks for firms Published: 24/04/2023 Last modified: 24/04/2023
    Find out about the FCA's work on reducing money laundering through cash deposits at the Post Office and their current expectations of firms’ controls. 

  10. FCA confirms next stage of support for consumer credit and overdraft customers

    Press Releases Published: 30/09/2020 Last modified: 02/10/2020
    The FCA has confirmed measures to ensure firms provide tailored support for users of certain consumer credit and overdraft products amid difficulties due to coronavirus (Covid-19)