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Showing 131 to 140 of 491 search results for aware of the needs of their vulnerable customers and should.
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Insurance providers warned not to undervalue cars or other insured items when settling claims
Insurance firms have been warned not to undervalue cars and other insured items when settling insurance claims especially during the cost of living squeeze. -
Alsford Page & Gems Limited censured and agrees to pay extended warranty insurance customers £399,902
We have publicly censured Alsford Page & Gems Limited and they will pay compensation totalling £399,902. -
FCA proposes the next stage of support for consumer credit and overdraft customers
The Financial Conduct Authority (FCA) has announced proposals to ensure that firms provide tailored support for users of consumer credit and overdraft products who continue to face payment difficulties due to coronavirus (Covid-19). -
Action needed to ensure good outcomes for later life mortgage borrowers
Key findings of multi-firm work on later life mortgage advertising and advice. -
CP21/13: A new Consumer Duty
We consult on a Consumer Duty that would set clearer and higher expectations for firms’ standards of care towards customers -
Improving the consumer experience
Speech by Christopher Woolard, Director of Policy, Risk & Research at the FCA, to the Tax Incentivised Savings Association (TISA) Annual Conference, London. This is the text of the speech as drafted, which may differ from the delivered version. -
Helping people access cash
The FCA is committed to ensuring consumers and businesses can access the cash they need. We’re using our powers to act where we find or anticipate significant issues. -
FCA requests further information about overdraft pricing from firms
Over the past few days there has been significant comment about many headline overdraft rates -
HomeServe fined £30 million for widespread failings
HomeServe has accepted that it needed to restore its customer focus and move away from a culture of putting profits before treating customers fairly. ... The FCA considers that the failings were particularly serious given that a significant proportion of -
Cautious optimism for the post-pandemic world
Speech by Charles Randell, Chair of the FCA and PSR, to the Finance & Leasing Association.