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Showing 21 to 30 of 491 search results for aware of the needs of their vulnerable customers and should.
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Coronavirus linked forbearance: key findings
We set out our findings from our review, where we considered mortgage and consumer credit firms' implementation of Tailored Support Guidance since November 2020 and the operational readiness of firms to support customers in financial difficulty. -
Improving access to insurance
Speech by Christopher Woolard, Executive Director of Strategy and Competition at the FCA, delivered at the FCA Insurance Access event. -
The equity release sales and advice process: key findings
Key findings from our exploratory work on later life lending, where we considered the borrowing opportunities available to consumers aged 55 and over, focusing on lifetime mortgages. -
Helping consumers with debt management plans
We are aware of a number of debt management firms leaving this sector. ... Firms without the relevant permissions should not carry on debt adjusting or debt counselling. -
Relending by high-cost lenders
This report sets out our review findings of relending by firms in the high-cost lenders portfolio. -
FCA finalises its expectation for firms on maintaining access to cash for customers
The FCA has set out its expectations for the steps firms should take when considering closing branches or ATMs, or converting a free to use ATMs to pay to use. -
Meeting the pace of technological change
Speech by Nick Cook, Director of Innovation at the FCA, delivered at the Chief Data Officer Exchange Financial Services conference in London -
FCA fines LJ Financial Planning Ltd £107,200
Independent financial advice firm is fined for providing its customers with unsuitable pension switching and transfer advice and failing to manage its conflicts of interest. -
Review of terminal illness benefits within life insurance protection products
FCA review of insurance companies’ approaches to terminal illness benefits to make recommendations for improvement. -
The FCA’s view of green mortgages
Speech by David Geale, Director of Retail Banking, delivered at the London Institute of Banking & Finance mortgage conference.