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Firm level complaints data 2014 H1 [xlsx]
Firm level complaints data 2014 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Firm level complaints data 2013 H2 [xlsx]
Firm level complaints data 2013 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Financially vulnerable customers’ thematic review: key findings
This review follows our report Mortgage lenders’ arrears management and forbearance (TR14/3, February 2014). -
Price comparison websites failing to meet FCA expectations
The Financial Conduct Authority (FCA) has found that some price comparison websites operating in the general insurance sector are failing to meet consumers’ expectations of them and, in some cases, the ... Clive Adamson, FCA director of supervision said -
RMA-G training and competence: help text
RMA-G training and competence: help text -
Firms falling short of renewal expectations
This page summarises how general insurance firms have implemented our transparency in insurance renewals which came into effect in April 2017. -
Business interruption test case: Contents list for High Court judgment [pdf]
This is a contents list using the headings in the High Court judgment in the Business Interruption insurance test case. -
Further update on Business interruption insurance test case appeals process
The FCA will continue discussions with insurers and action groups, to find a solution which resolves the outstanding issues as soon as possible to enable pay-outs on eligible claims. -
Business interruption test case: Hiscox Action Group's consequential submissions [pdf]
Submissions of the Hiscox Action Group in relation to its specific declarations. -
Business interruption test case: Zurich Insurance Plc skeleton argument for 2 October hearing [pdf]
This is Zurich Insurance Plc's skeleton argument for the consequentials hearing on 2 October 2020 in the Business Interruption test case.