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Dear CEO letter: FCA expectations of general insurance firms undertaking pricing activities [pdf]
On 31 October 2018, the FCA wrote to CEOs regarding our expectations of general insurance firms undertaking pricing activities. -
CP22/11: Winding down ‘synthetic’ sterling LIBOR and US dollar LIBOR
We seek views on winding down the 1, 3 and 6-month synthetic sterling LIBOR settings, and information on market participants’ exposure to US dollar LIBOR. -
Coronavirus and customers in temporary financial difficulty: updated guidance for insurance and premium finance firms [pdf]
This guidance sets out measures to help customers who hold insurance and premium finance products and who are in financial difficulty because of coronavirus. -
FCA fines CT Capital Ltd for failures related to PPI complaint handling
The Financial Conduct Authority (FCA) has today fined CT Capital Ltd (CT Capital) £2,360,900 for serious failings in its historic Payment Protection Insurance (PPI) complaint handling processes. -
FCA urges consumers to carefully consider what cover they require when buying travel insurance
We are aware that some consumers have experienced issues with the scope and terms of their travel insurance when abroad. In particular, some consumers have had issues about whether they are covered for use of private medical facilities when a -
Overall complaints fall by 2.1% but banking and credit card complaints increase
The latest complaints data published by the Financial Conduct Authority (FCA) shows financial services firms received 2,138,209 new complaints between January and June 2015. -
FCA proposes new rules to help consumers with pre-existing medical conditions access suitable travel insurance
The Financial Conduct Authority (FCA) has today launched a consultation on proposals designed to help consumers with pre-existing medical conditions (PEMCs) have better access to travel insurance products. -
Financial Services & Markets Act 2023 gives FCA new powers to protect access to cash
FCA’s new powers are an important step towards maintaining reasonable provision of cash deposit and withdrawal services. -
General insurance product value and coronavirus (Covid-19) Guidance – update
We set out the findings from our multi-firm review assessing how firms have responded to our general insurance (GI) distribution chain Guidance (further to the product governance rules implemented by the IDD) and coronavirus (Covid-19) value Guidance -
Research Note: Interest-only mortgages: analysis of FCA mortgage data and consumer research
This research sets out analysis of FCA data on the population of regulated interest-only mortgages that existed on 31 December 2022, and consumer research undertaken in 2022.