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Anti-fraud controls and complaint handling in firms (with a focus on APP Fraud)
This publication sets out the key findings from our review of how firms mitigate the risks of APP fraud and fraud attacks more broadly. -
Half a million consumers paying less credit card interest following FCA intervention
Nearly 600,000 people are now paying less in interest and charges on their credit card debt because of changes made by the FCA. -
Lloyds Banking Group fined £117m for failing to handle PPI complaints fairly
their customers fairly when handling Payment Protection Insurance (PPI) complaints between March 2012 and May 2013. -
Advice firms demonstrate some good practice on due diligence but greater consistency needed
Linda Woodall, director of life insurance and financial advice at the FCA, said:. -
TenetConnect Limited (TCL) and TenetConnect Services Limited (TCSL) enter administration
TCL and TCSL oversaw networks of financial advisers, who operated as appointed representatives. -
Statement on the CMA’s response to the Citizens Advice super-complaint on excessive prices for disengaged consumers
The Competition and Markets Authority (CMA) has published its response to the Citizens Advice super-complaint on excessive prices for disengaged consumers. The super-complaint covers several markets, including insurance, cash savings and mortgages. -
FCA outlines proposals to extend the Senior Managers and Certification Regime to all financial services firms
In October 2015, HM Treasury announced its intention to extend the Senior Managers and Certification Regime (SM&CR) to all sectors of the financial services industry. -
FCA outlines approach for implementation of Mortgage Credit Directive and regulatory framework for second charge mortgages
A number of other changes will also be implemented including new knowledge and competency requirements, obligations for firms dealing in foreign currency mortgages and new levels of professional indemnity insurance. -
FCA collaborates on new consultation to explore the opportunities of a Global Financial Innovation Network
The FCA has, in collaboration with 11 financial regulators and related organisations, announced the creation of the GFIN -
Updated: Upper Tribunal releases its judgment on action against Timothy Roberts and Andrew Wilkins
These products are a form of ‘Traded Life Policy Investment’ (TLPI) based on life insurance policies purchased in the United States. ... When the original policy holder dies, the firm receives the insurance payment.