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Aggregate complaints data: 2021 H2
This page focuses on complaints that financial services firms reported to us during the first half (H2) of 2021, between 1 July and 31 December 2021. This includes the latest trends and analysis by product group. -
PS20/9: General Insurance Value Measures
This policy statement sets out our final General Insurance value measures rules. This follows CP19/8 and our pilot of the publication of value measures data. -
Aggregate complaints data 2014 H2 [xlsx]
Aggregate sector wide firm complaints data for 2014 H2. Including opened, closed, upheld, speed of closure and redress. -
Complaints data 2016 H1 summary info [pdf]
Latest statistics summary for complaints data for 2016 H1. -
Aggregate complaints data 2014 H1 [xlsx]
Aggregate sector wide firm complaints data for 2014 H1. Including opened, closed, upheld, speed of closure and redress. -
Aggregate complaints data 2013 H2 [xlsx]
Aggregate sector wide firm complaints data for 2013 H2. Including opened, closed, upheld, speed of closure and redress. -
Reaping the rewards of investing in women
Speech by Sheree Howard, Executive Director of Risk and Compliance Oversight at PIMFA Women’s symposium conference -
Vanguard Investments / Vanguard Asset Management (clone of FCA authorised firms and FCA recognised products)
Vanguard Investments is not authorised or registered by the FCA but has been targeting people in the UK, claiming to be an authorised firm. Find out why you should be wary of dealing with this unauthorised firm and how to protect yourself from -
Independent review into the supervisory intervention on Interest Rate Hedging Products
An independent review into the FSA’s – and subsequently the FCA’s – supervisory intervention on the Interest Rate Hedging Products Redress Scheme. We set out our response to the review. -
Investment Association Annual Dinner 2017
Speech by Andrew Bailey, Chief Executive of the FCA, at the Investment Association Annual Dinner 2017.