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Showing 41 to 50 of 807 search results for claiming on their insurance policies.

  1. PS20/9: General Insurance Value Measures

    Policy statements Published: 30/01/2019 Last modified: 22/09/2020
    This policy statement sets out our final General Insurance value measures rules. This follows CP19/8 and our pilot of the publication of value measures data.

  2. General FAQs for policyholders with business interruption insurance

    Firms Published: 29/01/2021 Last modified: 03/11/2022
    Guidance on how to make a claim and more information on clauses.

  3. FCA fines Policy Administration Services Ltd £2.8 million for poor complaints handling of mobile phone insurance policies sold by Phones 4u Ltd

    Press Releases Published: 03/07/2013 Last modified: 17/09/2013
    The Financial Conduct Authority (FCA) has fined Policy Administration Services Limited (PAS) £2,834,700 for poor complaints handling between June 2009 and September 2011, including failing to identify the root causes of recurring issues and put

  4. Business interruption insurance test case: list of affected insurers and policies 15 July 2020 [pdf]

    Corporate documents Published: 15/07/2020 Last modified: 16/07/2020
    An updated list of insurers and policies that may be affected by the business interruption insurance test case.

  5. Business interruption insurance test case: List of policies capable of responding to Covid-19 [pdf]

    Corporate documents Published: 12/03/2021
    A list of policies capable of responding to Covid-19 in the business interruption insurance test case.

  6. FSA fines Zurich Insurance £2,275,000 following the loss of 46,000 policy holders' personal details

    Press Releases Published: 24/08/2010 Last modified: 29/11/2016
    The Financial Services Authority (FSA) has fined the UK branch of Zurich Insurance Plc (Zurich UK) £2,275,000 for failing to have adequate systems and controls in place to prevent the loss of customers’ confidential information. The fine is the

  7. Business interruption insurance test case: tracked changes representative sample of policy wordings [pdf]

    Corporate documents Published: 10/06/2020
    Tracked changes version so that you can see how this document has developed to date from the proposal published on 1 June 2020. A selection of policy wordings which the FCA believes captures the majority of the key issues that could be in dispute.

  8. Business interruption insurance test case: proposed representative sample of policy wordings [pdf]

    Corporate documents Published: 01/06/2020
    The following are the potentially applicable and relevant cover clauses, definitions, exclusions, trends clauses, and sub-limits of indemnity that are proposed to be tested by the test case

  9. Business interruption test case: Table of appeal status and declarations by policy type in the representative sample [pdf]

    Corporate documents Published: 04/11/2020 Last modified: 04/11/2020
    This is a table setting out the appeal status of each policy type in the representative sample and the relevant High Court declarations in the Business Interruption insurance test case.

  10. FCA fines Swinton Group Limited £7.38 million for mis-selling monthly add-on insurance policies

    Press Releases Published: 16/07/2013 Last modified: 17/09/2013
    The Financial Conduct Authority (FCA) has fined Swinton Group Limited (Swinton), one of the largest insurance retailers on the high street, £7,380,400 for mis-selling. The FCA found that Swinton’s aggressive sales strategy meant that it failed to
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