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Business Plan 2023/24
The FCA's Business Plan details the work it will do over the next 12 months to help deliver the commitments in its Strategy. -
Aggregate complaints data: 2018 H2
This page focuses on complaints that financial services firms reported during the second half (H2) of 2018, between 1 July and 31 December 2018. This includes the latest trends and analysis by product group. -
Occasional Paper No. 12: Encouraging consumers to act at renewal: Evidence from field trials in the home and motor insurance markets
The majority of British home and motor insurance policies automatically renew annually, at a price chosen by the provider, unless consumers actively switch or negotiate. ... We find that putting last year’s premium on renewal notices causes between 11% -
Information on firms sanctioned for greenwashing - April 2022
The FCA provides information on greenwashing. -
FCA publishes finalised guidance for the fair-treatment of closed-book customers
The Financial Conduct Authority (FCA) has today published its finalised guidance providing firms with detailed information on the actions they should be taking in order to treat their closed-book customers fairly. The FCA wants to ensure that -
FCA confirms introduction of rent-to-own price cap
The Financial Conduct Authority (FCA) has today confirmed the introduction of a price cap to protect some of the most vulnerable customers in the UK in the rent-to-own (RTO) sector. The cap will be introduced from 1 April 2019 and will save -
CASS compliance – the bigger picture
Speech by David Lawton, director of markets at the FCA, delivered at the FCA CASS Conference 2014 event for CASS large firms. This is the text of the speech as drafted, which may differ from the delivered version. -
FCA review of automatic renewal of fixed term bonds
We have completed one aspect of our work on automatic renewal, which looked into firms’ contract terms and practices regarding automatic renewal of fixed term bonds. -
PS15/31: Final Rules on changes to the Approved Persons Regime for insurers not subject to Solvency II
Policy Statement 15/31 [PDF]. This policy statement affects all firms with permission to effect or carry out insurance contracts that fall outside of the scope of the Solvency II Directive ... Read our FCA Insurance Accountability pages for more details -
Further update on Business interruption insurance test case appeals process
The FCA will continue discussions with insurers and action groups, to find a solution which resolves the outstanding issues as soon as possible to enable pay-outs on eligible claims.