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  1. Credit cards (including retail revolving credit) and coronavirus: temporary guidance for firms

    Finalised guidance Published: 09/04/2020 Last modified: 13/01/2022
    FCA publishes temporary guidance on credit cards during the coronavirus situation

  2. New rules for claims management companies to boost consumer protection and professionalism

    Press Releases Published: 17/12/2018 Last modified: 19/12/2018
    The Financial Conduct Authority (FCA) today published new rules and fees that will apply to all claims management companies (CMCs) from April 2019. That’s when the FCA takes over responsibility for regulating the firms, which help thousands of

  3. Coronavirus and customers in temporary financial difficulty: draft guidance for insurance and premium finance firms

    Policy and guidance Guidance consultations Published: 01/05/2020 Last modified: 07/05/2020
    FCA guidance on our expectations for firms when dealing with customers of general insurance and pure protection contracts who may be experiencing temporary financial difficulty because of coronavirus

  4. Trust and confidence - ensuring firms’ ethics are built around their customers

    Speeches Published: 12/11/2013 Last modified: 12/11/2013
    Speech by Clive Adamson, Director of Supervision, at the Insurance Institute of London, London. This is the text of the speech as drafted, which may differ from the delivered version.

  5. FCA bans three individuals from working in the financial services industry for non-financial misconduct

    Press Releases Published: 05/11/2020 Last modified: 05/11/2020
    The Financial Conduct Authority (FCA) has prohibited Russell David Jameson, Mark Horsey, and Frank Cochran from working in the financial services industry following findings that they are not fit and proper.  Each of them had been convicted of

  6. FCA review into mobile phone insurance finds examples of poor product design, unclear terms, and inadequate claims and complaints handling

    Press Releases Published: 27/06/2013 Last modified: 27/06/2013
    The Financial Conduct Authority (FCA) has published a review focusing on the way mobile phone insurance firms design products and handle claims from customers that have lost or damaged their phone, or had it stolen.

  7. TR13/5 – Supervising retail investment advice: how firms are implementing the RDR

    Thematic reviews Published: 25/07/2013 Last modified: 03/06/2014
    Is the industry already providing the clear documents that clients need or is there, in some areas, more work to be done?

  8. PS15/23: Consumer credit - feedback on CP15/6 and final rules and guidance

    Policy statements Published: 28/09/2015 Last modified: 03/09/2016
    We will continue to review the consumer credit market to ensure consumers are protected, our regulation is proportionate and firms are clear on our expectations.

  9. Coronavirus and customers in temporary financial difficulty: guidance for insurance and premium finance firms

    Policy and guidance Finalised guidance Published: 14/05/2020 Last modified: 30/10/2020
    We set out our expectations for firms when considering the fair treatment of existing customers, and in particular customers with temporary financial difficulties due to coronavirus.

  10. FG24/2: Guidance for firms supporting existing mortgage borrowers impacted by rising living costs

    Finalised guidance Published: 10/04/2024 Last modified: 10/04/2024
    The FCA sets out the ways mortgage lenders can help customers worried about, or already struggling with, their mortgage payments because of rising living costs.