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  1. Fair treatment of customers

    Tasks for regulated firms Published: 12/05/2015 Last modified: 15/02/2023
    All firms must be able to show consistently that fair treatment of customers is at the heart of their business model. Learn more about what is expected.

  2. Register your society

    Mutual societies New firm authorisation Published: 12/05/2015 Last modified: 24/02/2023
    Whether you should register your society and how to do so.

  3. Looking ahead to 2014

    Speeches Published: 09/12/2013 Last modified: 09/12/2013
    Speech by Martin Wheatley, Chief Executive of the FCA, at the ICI Global Trading and Market Structure Conference. This is the text of the speech as drafted, which may differ from the delivered version.

  4. Digital regulatory reporting

    Tasks for regulated firms Focus areas Published: 01/11/2017 Last modified: 10/02/2023
    Digital Regulatory Reporting (DRR) is a joint initiative to make regulatory reporting more efficient and effective.

  5. Knowing your customer and assessing their needs

    Tasks for regulated firms Published: 21/12/2015 Last modified: 21/02/2023
    If you provide financial advice to retail clients, it's important to assess each customer's needs before making recommendations. We explain what you should consider.

  6. The technology challenge

    Speeches Published: 10/06/2014 Last modified: 19/06/2014
    Speech by Martin Wheatley, CEO, the FCA, at Lansons, London. This is the text of the speech as drafted, which may differ from the delivered version.

  7. FSA - GC11/2 [pdf]

    Guidance consultations Published: 11/02/2011 Last modified: 11/07/2016
    As a firm, you are required to explain products and services clearly and give consumers fair and clear information, which is not misleading. This article runs through what we, the FSA, expect of you when it comes to promoting financial products and

  8. TR14/6 - Supervising retail investment firms: being clear about adviser charges and services [pdf]

    Thematic reviews Published: 07/04/2014 Last modified: 07/04/2014

  9. Whistleblowing in practice: Case studies

    Firms Published: 21/10/2020 Last modified: 01/02/2024
    Are you thinking about blowing the whistle on wrongdoing? Find out how whistleblowing can help the FCA to act and how the FCA protects other firms.

  10. 5 Conduct Questions Programme

    Tasks for regulated firms Published: 12/04/2017 Last modified: 13/02/2023
    The FCA has engaged with firms on conduct and risk and is now feeding back findings on good and bad practice. The 5 Conduct Questions Programme covers the importance of overall governance, identifying conduct risk and fostering staff engagement