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The institutionalisation of customer service
Speech by Martin Wheatley - Managing Director, Conduct Business Unit at the Chartered Institute for Securities & Investment -
Update for consumers on Philips Trust Corporation
We provide an update for consumers on our work relating to the administration of Philips Trust Corporation. -
Service standards 2018/19
The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2018/19. -
LIBOR – 6 months to go
Speech by Edwin Schooling Latter, FCA Director of Markets and Wholesale Policy, delivered at UK Finance's Commercial Finance Week -
Considerations for firms after the transition period
Find out how Temporary Transitional Power (TTP) may affect you. It will depend on several factors, including the nature of your business and where your customers are located. -
Regulating for better outcomes - next steps in consumer credit
Speech by Nisha Arora, Director of Consumer and Retail Policy, given at Westminster Business Forum -
Insurance Conduct of Business Sourcebook (ICOBS)
Read more about ICOBS, our Handbook rules regulating general and protection insurance products sales. -
Unregulated collective investment schemes
Find out more about unregulated collective investment schemes (UCIS) and why you should be wary about investing in them. -
Asset management market study
We have published the final findings of our asset management market study. As part of this, we set out a package of remedies to address the concerns identified. -
Financial promotions quarterly data 2022 Q2
We publish data on the number of financial promotions that it has taken action on to mitigate non-compliance with the our rules. This data is for 1 April 2022 to 30 June 2022.